Stuck in the Past
Prior to the Industrial Revolution, the employee was primarily in an ____________ society
What is agricultural?
This type of power is based on an individual's expectation of receiving desired outcomes
What is reward power?
The title of this chapter
What is The Art and Science of Management?
What is church and the military?
Power based on fear. This type of power will probably be unable to influence workers for a long period of time.
The most important thing that NCCAP wants us to get better at
What is communication?
Responsible for the X, Y and Z theory of management
Who is Douglas Mcgregor?
This type of power exists as part of a manger's position in the hierarchy. It is ignored by workers who do not respect the individual filling the role.
What is legitimate power?
This made Alsandria feel empowered with an open ended manager
What is learning his communication style?
The father of scientific management
Who is Frederick Taylor?
Power acquired from experience and learning
What is expert power?
Definition of Management
What is the art and science of working with and through people to achieve organizational objectives as well as having the ability to influence others directly or indirectly?
Authorized Theories of Management
Who is Raymond Miles?
What is referent power?
Three things the manager is responsible for
What is supervising other staff and volunteers, maintaining adequate supplies while managing a budget, overseeing the delivery of the plan of care, ethical and professional conduct of individuals under his/her supervision, coordinating w/ other departments, communicating effectively w/ families staff, volunteers and residents.