Protection & Safety & Controls
PC Technician Responsibilities
Hardware
Operating Systems
PC Maintenance & PC and Networking Tools
100
Which computer function takes data through a series of procedures defined by a set of instructions?
Storage
Networking
Processing
Output
Processing
100
Which components require special disposal procedures to comply with environmental guidelines?
Motherboard
Hard disk drive
Video card
Notebook battery
Notebook battery
100
A technician is installing a cable modem that supplies internet connectivity for a home office.
Which of the following cabling types would they use to connect the cable modem to the wall outlet?
Cat 6a
Cat 5e
Multi-mode fiber
RG-6
RG-6
100
Which of the following operating systems was derived from Linux?
Chrome OS
Windows
macOS
Unix
Chrome OS
100
What should you use to clean an inkjet printer's print heads?
The printer's cleaning function
Anti-static vacuum
Denatured alcohol
Damp cloth
The printer's cleaning function
200
You are assembling components in a network rack and need a device that connects three network segments.
Which of the following devices will meet your networking needs?
Ethernet patch panel
Ethernet router
Wireless controller
Ethernet switch
Ethernet Router
200
A technician works in a factory where there is a significant amount of EMI (electromagnetic interference) emissions. Due to this EMI, several of the computers that control the factory's manufacturing machines are unable to communicate with the network.
Which of the following network cabling options would be the BEST for reestablishing network communications?
Cat 5e
Fiber optic
Cat 7
Coaxial
Fiber Optic
200
You need to connect the satellite television signal to your HD 4K flat-screen TV using a coaxial cable.
Which of the following is the BEST type of coaxial cable to use?
RG-6
F-type
RG-59
BNC
RG-6
200
Which of the following is software that allows a user to access a computer's memory, file system, processes, and hardware?
CPU
Application software
Operating system
RAM
Operating system
200
Which problem can occur if your system case fan blows in the wrong direction?
Extensive dust can build up, and the system can overheat.
Condensation can build up in the computer.
A rapid change from cold to warm can cause damage to the components.
The flow of air is negated, and the system can overheat.
The flow of air is negated, and the system can overheat.
300
Timothy works in the graphic arts department and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation.
To ensure your safety, which of the following should you do FIRST?
Remove jewelry.
Put on safety glasses.
Disconnect power.
Place the computer on an ESD mat.
Disconnect power.
300
You work for a large company that has over 1,000 computers. Each of these computers uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them.
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries?
They must be stored onsite until they expire.
They must be sent to hazardous waste collection.
They can be recharged.
They can be thrown in the trash.
They can be thrown in the trash.
300
A technician is running a network above a dropped ceiling that is also used for ventilation. The cable must be twisted pair and must be capable of Gigabit Ethernet speeds.
Which of the following cables should the technician use?
Plenum-rated Cat 6a
Riser-rated RG-58
Riser-rated Cat 5e
Plenum-rated multimode fiber
Plenum-rated Cat 6a
300
Which of the following Windows 11 Enterprise edition versions is specifically intended for organizations that want to use cloud-delivered endpoint security?
Enterprise E3 in Microsoft 365 E3
Enterprise
Enterprise E5
Enterprise E3
Enterprise E5
300
Which of the following statements about cleaning LCD monitors and display devices is true?
You should power off your monitor and clean it with a lint-free dry cloth.
Most new monitors are self-cleaning and should not be cleaned using external methods.
Monitors are best cleaned while powered on in order to observe the effectiveness of your cleaning.
An LCD monitor is best cleaned using a lint rag and glass cleaner.
You should power off your monitor and clean it with a lint-free dry cloth.
400
As a PC technician you know you will be late for an appointment with a customer. Which of the following actions should you take?
Explain why you are late.
Tell a joke to ease the situation.
Blame your tardiness on heavy traffic.
Contact the customer and apologize.
Contact the customer and apologize
400
A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the laptop. You would like to know if it is working properly.
Which of the following is the BEST action to take?
Let the laptop warm up to room temperature before turning it on.
Blow compressed air into the cooling ports before turning the laptop on.
Turn on the laptop and run self-diagnostic tests.
Visually inspect the LCD screen for cracks before turning the laptop on.
Let the laptop warm up to room temperature before turning it on.
400
Which of the following situations is MOST likely to justify an investment in a Cat 6a cable instead of a Cat 6 cable?
Users will be streaming a lot of videos.
Users will be doing a lot of high-resolution printing.
The cable needs to be run through a raised floor.
The work area has a lot of electromagnetic interference (EMI).
The work area has a lot of electromagnetic interference (EMI).
400
Which of the following is designed to provide a Linux command line interface?
GCC
GIMP
GPL
Bash
Bash
400
You are an IT technician for your company. One of the employees has a computer that continually reboots when it's powered on. He has asked you to fix it. You suspect that the power supply may be failing.
Which of the following is the BEST way to determine whether the power supply is causing the reboots?
Use a multimeter to test the power supply.
Replace the power supply.
Listen for POST code beeps to determine the error's cause.
Verify that the fan on the power supply is spinning.
Use a multimeter to test the power supply
500
Which of the following BEST describes the primary role of Tier 1 support operators?
They gather information about a problem and perform basic troubleshooting.
They track the progress of open and closed tickets.
They solve issues behind the scenes and handle the most complex situations.
They use their specialized training and experience with the organization to help resolve an issue.
They gather information about a problem and perform basic troubleshooting.
500
Your organization has expanded into an adjacent office. You have been tasked with laying cables to connect the new space with the existing space.
Which document should you look at to ensure that there will be no interference or damage to the cables from existing infrastructure?
Physical security diagram
Knowledge base
Floor plan
Network topology diagram
Floor plan
500
While sorting through a box of cables in your storage room, you find one that matches the configuration shown in the image.
Which of the following BEST describes the type of cable configuration and the purpose for which it would be used?
Rollover cable configuration is used to connect computers to routers for console management.
Patch (or straight-though) cable configuration is used to connect computers to network devices, such as switches and hubs.
Crossover cable configuration is used to connect computers directly to one another for networking.
RJ-11 configuration is used to connect wireless routers to phone line connections.
Crossover cable configuration is used to connect computers directly to one another for networking.
500
You have been given a .app file for your Macintosh computer. The file is a graphics editor that you plan to install.
What would you normally do to install the graphics editor?
Drag the .app file from Mission Control to the Dock.
Copy the .app file to the Applications directory.
Launch the .app file and follow the installation instructions.
Launch the .app file from the Terminal application.
Copy the .app file to the Applications directory.
500
You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use?
Ohms
Watts
DC volts
AC volts
DC volts