MANAGEMENT 101
The pursuit of organizational goals efficiently and effectively by integrating the work of people is called this.
What is management?
The four principal functions of management are summarized by these four letters.
What is POLC?
Technical, conceptual, and human are the three major types of these that exceptional managers need.
What are managerial skills?
Known as the Father of Scientific Management, he emphasized scientifically studying work and standardizing the best method.
Who is Frederick Taylor?
There has to be a more efficient way to do this job.
What is scientific management?
Doing things right” describes this management concept.
What is efficiency?
A manager establishes goals and decides how the organization will accomplish them.
What is planning?
The ability to interact and work well with other people is this type of skill.
What are human skills?
This husband-and-wife team studied workers' movements and looked for ways to eliminate unnecessary motion.
Who are Frank and Lillian Gilbreth?
Who reports to whom? What are the rules? Who is responsible for what?
What is bureaucracy / Weber's administrative management?
“Doing the right things” and achieving organizational goals describes this concept.
What is effectiveness?
A manager determines who will perform which jobs and how resources will be allocated.
What is organizing?
Mintzberg grouped managerial roles into interpersonal, informational, and this third category.
What are decisional roles?
This management thinker helped systematize the functions that eventually developed into ideas closely associated with POLC.
Who is Henri Fayol?
Managers and workers should talk through their differences and work cooperatively.
What is Mary Parker Follett's behavioral approach?
These managers make long-term decisions for the organization.
Who are top managers?
A manager motivates employees, communicates with the team, and inspires people toward organizational goals.
What is leading?
A manager who gathers information about what is happening inside and outside the organization is playing this Mintzberg role.
What is the monitor role?
Known as “Mr. Cooperation” and the Father of African American Management Thought, this executive emphasized cooperation and teamwork while also focusing on business performance.
Who is Charles Clinton Spaulding?
Researchers changed workplace lighting, but productivity increased even when lighting conditions did not consistently improve. This famous series of studies followed.
What are the Hawthorne Studies?
A restaurant serves 200 meals using very little food or labor waste, but customers hate the food and stop returning. The restaurant is high in this, but low in this.
What are efficiency and effectiveness?
NASA establishes a 90-day goal for a project, creates teams, motivates employees, then checks whether milestones are being reached. Name the four management functions represented, in order.
What are planning, organizing, leading, and controlling?
A manager resolves an unexpected conflict between two departments and decides how limited resources will be divided between them. Name two decisional roles being performed.
What are disturbance handler and resource allocator?
This thinker believed a rational organization should have hierarchy, division of labor, formal rules, and procedures rather than operate through favoritism or personality.
Who is Max Weber?
A company has excellent processes and clear rules, but turnover is increasing because employees feel ignored, exhausted, and treated like machines. Which broad management viewpoint would argue that management is overlooking something important?
What is the behavioral viewpoint?