Ooh to be different from goods!
As a characteristics of service I cannot be touch, taste or smell
What is Intangible?
In what city was the first hotel in the US built?
What is New York?
A hotel room not sold on a given night, cannot generate revenue for those unsold rooms as that revenue is lost, this is due to this characteristics of service
What is Perishability?
The oldest hotel is found in this country
What is Japan?
In this characteristics of service, production and consumption takes place at the same time.
Inseparability
________were early versions of what we now called spa today
What is Thermal baths?
Beginning with the letter "H" services are _______it is impossible for one person to offer the same quality of service to every one of the guests
What is heterogeneous?
An eating place for common people that served low priced, fixed menu meals in the sixteenth century
What is Ordinary?