Team Members
The "face" of the veterinary practice, often making the first impression on a client whether on the phone or in person
Receptionist, client service representative (CSR)
A majority of clinics, treat family pets. May also be called a small animal practice
Companion Animal
A "gateway" to the practice and provides the first impression of the practice.
Reception Area
A system of moral principals that guide appropriate behavior and actions
Ethics
The laws that ensure the quality of veterinary medicine and services provided by a practice
Practice Acts: define the practice of veterinary medicine in a particular state
Common Law Malpractice: 3 parts- 1) Vet agreed to treat, 2) Vet did not fulfill obligations, 3) negligence led to injury to the patient
Keeps the entire team working together, can NOT prescribe medications. Will play many parts throughout an organization
Practice or Office Manager
A companion animal practice that operates out of a converted recreational vehicle.
Mobile Vet Practice
The area where history is taken, exams are performed along with simple treatments. Need to be clean and odor-free.
Examination Room
The real, special, healthy relationship between people and their pets
Human-animal bond
Laws that Provide a Safe Business Environment (3)
1) Occupational Safety and Health Act (OSHA)
2) Common Law Ordinary Negligence
3) Medical Waste Management Laws
Excel at physical restraint, basic laboratory skills, patient care, and client relations
Veterinary Assistant
A Certified Veterinary Assistant is an assistant who has also passed the CVA exam through American Allied Health
A veterinary facility that treats companion animals as well as livestock and horses. Likely will have a large animal facility on site as well as utilizing a mobile unit
Mixed Practice
Used when a typical exam room environment is not desired, such as discussing a complex treatment plan or a euthanasia procedure. Typically will have more comfortable seating and be in a quieter area of the hospital.
Consultation Room
Objects or materials which are likely to carry infection: cloths, food/water bowls, bedding, furniture, etc
Fomite
Anti-discrimination law: cannot base hiring/firing, etc decisions on race, color, religion, gender, nation of origin, pregnancy/child bearing status, age, or disability (including AIDS and rehab)
Equal Employment Opportunity (EEO)
Graduate of a 2 year veterinary technology program approved by the AVMA and passed the VTNE
Veterinary Technician
A veterinary practice that works exclusively with pet birds, reptiles, and small mammals.
Exotic Animal Practice
Usually includes the pharmacy and laboratory areas.
The Middle
Provided by an employer and worn by employees to protect them from various hazards
Personal Protective Equipment
PPE
Labor Law that establishes minimum wage, overtime, recordkeeping, and youth employment standards.
Fair Labor Standard Act (FLSA)
The ONLY team member that can diagnose disease, prescribe treatments, and perform surgery. 4 years of undergrad before attending an accredited college. Must be licensed in the state in which they practice and take national and state exams.
Veterinarian/DVM
Also called a specialty practice, this will employ veterinarians in specializations such as orthopedics, oncology, internal medicine, or surgery.
Utilized when care or diagnostics are needed beyond the capabilities of a companion animal practice
Referral Practice
Includes radiology, surgery, treatment spaces, kennels, and isolation wards. Do not call it "The Back"
The Treatment Area
An infectious disease that can pass between humans and animals
Zoonosis or Zoonotic
Controlled Substance Laws (2) and Agency that governs them
2) Controlled Substances Act
Agency: Drug Enforcement Agency (DEA)