Impacts of change
a change to more participative style
management
connect with employees, clear direction
set objectives
set objectives, measures performance
KPIs
An employee may feel that management will not follow through on what they promise
trust
What are the three steps for evaluating a KPI?
strategize
measure
evaluate
New roles or tasks at work
employees
look at achievements, strengths and weaknesses
measure performance
A job is no longer required due to technology, reorganization or merger
redundancy
Employees are worried that they may not have the skills to complete the change
fear of failure
Give a KPI for eco-friendly practices?
ex: reducing waste
new advertising campaigns with new target market
link objectives to results, reward behaviors that help change
feedback results
Devlope employee skills to improve competancy and motivation is a KPI for
Retraining
The employees don't understand the directions
communication
Give a KPI for employee morale?
EX: absenteeism
Renegotiate contracts
suppliers
Find areas for training and career development
identify needs
An HR manager can help with career development due to
needs of the job
gaps in job requirements
future career plans
unknown
Give a KPI forperformance at work
ex: sales, customer rating, quality assurance score, etc.
aim for more market share, pressure when other businesses struggle
competitors
List performance management objectives in order
set objectives
measure performance
Feedback results
Identify needs
What is the difference between consultants and professional services?
Consultants are experts that give advce
Professional services do the job for you
There's not enough time to make the change
timing
Give a KPI for handling customer feedback
EX: customer complaints