Attitudes and Behaviors
List one of the three behaviours that is essential for clearing communication lines
-Listen to understand
-Speak to be understood
-Start dialogue from a common point of reference or point of agreement, and move slowly into areas of disagreement
What can issues in perception and credibility cause?
-personality conflicts
-communication breakdowns
What is the "territory"?
-the real or objective world
What is the language of emotion?
-listening primary with your eyes and heart and secondly with your ears
-Not prejudging
What is the key to effective communication?
-Maintaining a healthy one on one relationship
List one of the three attitudes that are essential for clearing communication lines
-I assume good faith; I do not question your sincerity or your sanity
-I care about our relationship and want to resolve this difference in perception. Please help me see it from your point of view
-I am open to influence and am prepared to change
How can you solve credibility issues?
-Both people involved come to the realization that the perception issue needs to be fixed first
What is the "map"? What is your map?
-Your frame
-How you see the world
-Your opinion
List 2 ways we can understand the intent of the communication?
-Giving time
-being patient
-Seeking first to understand
-openly expressing feelings
When is the relationship at it's strongest?
-When both of you are unified and harmonious
What are some ways you can respond when in a disagreement?
- This is how I see it
-In my view
-In my opinion
As I see it
-Compromise
Why are credibility problems more difficult to resolve?
Because each person involved sees the world through their own frame and not as it is
How can your "map" change?
-Through our experiences
-Things we go through
List the 3 ways you create effective two way communication?
-Content
-Intent
-Learn to speak the languages of logic and emotion
List 2 of the 3 ways you can you be a good listener?
-Allow them to express their interests and goals
-Listen to their concerns and doubts
-Be in the moment