Managing Up
A way to make an impact in your work environment is to:
a. Tell your boss what is going well in your department
b. ignore any surveys sent to you
c. Don't learn anything about your coworker's jobs/positions
a. Tell your boss what is going well in your department
Which of the following is NOT true about storytelling?
a. It shows that they take pride in their job
b. It is not an effective way to share information
c. It helps people learn and improve
b. It is not an effective way to share information
Managing up is _______ people well
a. communicating with
b. hiring
c. positioning
d. working with
c. positioning
Which of the following is NOT a tip for improving communication boards?
a. Have high performers help manage information
b. Punish those who do not have good communication
c. Recognize and praise good communication
d. Put key pieces of information on all of the boards so that everyone gets crucial info
b. Punish those who do not have good communication
What does it mean to eliminate the we/they phenomenon?
The WE/THEY has got to go. It eliminates cohesiveness and pits your workforce against each other. “They” refers to administration, and “we” refers to everyone below them.
Name one of the four steps for fixing employee forums
Planning, Implementation, Evaluations, or Communication Boards
What is one way you can manage up?
Hint: this was under "level up??" on the PowerPoint we went over
- You can manage up your boss
- Manage up your staff
- Manage up yourself and your skill set
- Manage up your coworkers, other departments, and physicians
Name one of the four steps to fix employee forums, and describe what that step entails.
Hint: These steps and descriptions were on a graph in our PowerPoint.
Planning: Have a theme or key for the forum that relates back to the pillars.
Implementation: Have sessions for leadership to be educated about the topic of the forum beforehand, to allow for more preparation and have more input and feedback. Schedule the forums for times that make it easy for employees to attend
Evaluations: Have employees complete evaluations of the forums to give feedback about how helpful the forum was, suggest new ideas, ask follow-up questions, but also say what could have been better.
Communication Boards: Communication boards are ways to establish department communication in the same way we have employee forums.