Key Terms
What is the goal of a team?
Works Towards One Common Goal
A crisis team at Amazon responds to a product recall issue. What type of team are they, and at what developmental level are they currently at?
Type of Team Problem Solving and Performing stage since they are experienced with handling urgent issues
What is a cross-functional team?
Different Departments working Together.
What is Forming?
The first stage, in which members engage in behaviors such as defining the initial assignment.
To be focused
Encourages team members to concentrate on current issues and work cooperatively to build trust.
What is Group Think?
Agreeing to avoid conflict
A team at Google is developing a new app feature. The team members disagree on the design and deadlines, which is causing tension.
Type of Team: Cross-functional team
Developmental stage: Storming
What is a Self-Managed Team?
Runs itself without a manager.
What is storming?
When the team experiences differences over factors such as direction, leadership, workstyle, and approach?
Handle Conflict Directly
Addressing disagreements directly and working toward compromise in a constructive win-win manner
Social Loafing consists of?
Not doing your share
Students are planning a Gala. At first, no one knows their responsibilities and tasks are not getting done.
Type of Team: Project Team
Devlopmental Stage: They are at the forming stage
Temporary problem-solving group.
What is Norming?
They all agree on patterns of acceptable behavior and learn to work together.
Keep sensitive issues private
Emphasizes discussing sensitive matters privately and maintaining confidentiality within a team.
Conflict Stage in a team
What developmental stage is our Memoir team currently working on?
We are at teh Norming and Performing Stage
What is a Virtual Team?
Works online from different places.
What is performing?
Stage where the team has worked through their differences.
Putting guidelines in writing
This action helps prevent misunderstandings by ensuring everyone agrees on expectations and signs off on them.
High Performance Team
Staff at Dominos handles lunch rush effectively, orders move quickly, and everyone knows their role.
Type of Team: functional team
Developmental stage: performing stage.
What is a Process Improvemnet Team?
Improves Systems/ Processes
What is Adjourning
Completing the task or objective, teams may disband permanently.
Operating Guidelines
Teams should create these early to clarify expectations, roles, and responsibilities