Organizational communication in which a message is sent to someone at a lower level is known as?
What is Downward Communication
100
To avoid misunderstandings, a supervisor should be careful to make appropriate ______ ___________ when encoding the message.
What is Word Choices
100
Negative conclusions about a category of people based on stereotypes is known as?
What is Prejudices
100
True or False? Remove Distractions and give the speaker your full attention.
What is True
200
Gestures, posture, tone of voice, facial expressions and silence are examples of what type of messages?
What is Nonverbal
200
Organizational communication in which a message is sent to someone at a higher level is known as?
What is Upward Communication
200
In decoding a message, the receiver of a message may make errors that lead to what?
What is Misunderstandings
200
The path along which informal communication travels is known as?
What is Grapevine
200
True or False? Do not make direct eye contact.
What is False
300
Speaking and writing are which forms of messages?
What is Verbal
300
Organizational communication in which a message is sent to a person at the same level is known as?
What is Lateral Communication
300
A conclusion drawn from the facts available is known as?
What is Inferences
300
The process by which people send and receive information is known as?
What is Communication
300
True and False? Control your emotions when listening to the speaker.
What is True
400
Which type of message may have more influence on the receiver?
What is Nonverbal
400
Organization communication that is work related and follows the lines of the organization chart is known as?
What is Formal Communication
400
Word choice is also an important element of what?
What is Clarity
400
Anything that can distort a message by interfering with the communication process is known as?
What is Noise
400
True and False? Interrupt and be patient while the speaker is speaking.
What is False
500
Face to face conversations, interview, meetings, and formal presentations are examples of?
What is Oral Communication
500
Organizational communication that is directed toward individual needs and interests and does not necessarily follow formal lines of communication is known as?
What is Informal Communication
500
Misunderstandings also can arise when the listener confuses _____________ with facts.
What is Inferences.
500
The way the receiver of a message responds or fails to respond to the message is known as?
What is Feedback
500
True or False? It is good to take notes when listening to a speaker.