Decision Making Process
What is the first step in the decision-making process?
Recognize the problem and need for a decision.
Which side of the brain is associated with creative, intuitive, spatial, and nonverbal thinking in your presentation?
Right brain.
What is one benefit of groups where members build on each other's ideas to create better solutions?
Synergy.
According to your presentation, why can different cultures make decisions differently?
They have different values and ways of thinking.
What modern approach is described as a human-centric, nonlinear process for solving complex problems?
Design thinking.
Which decision-making model tries to find the best possible alternative by logically evaluating all available options?
Rational Model.
Which cognitive bias occurs when the first piece of information influences your judgment?
Anchoring.
What social decision scheme occurs when the majority opinion becomes the decision?
Majority-Wins.
Name one of Hofstede's cultural dimensions brought back from chapter 2.
Uncertainty avoidance, power distance, individualism vs. collectivism, time orientation, or masculine vs. feminine cultures.
What concept involves structuring how information and alternatives are presented to influence people's choices?
Choice architecture.
Which model chooses the first alternative that is “good enough” because decision makers have limited information, time, and ability to predict outcomes?
Bounded Rationality Model.
A manager only looks at information that supports what they already believe. What bias is this?
Confirmation bias.
What group decision-making problem occurs when members feel pressure to conform and avoid expressing disagreement?
Groupthink.
What is one way cultural diversity can improve decision making?
It encourages different opinions and allows problems to be viewed from different perspectives.
Putting products at eye level in a store to influence what customers notice first is an example of what?
A nudge / choice architecture.
The Z Model uses four mental processes. Name them.
Sensing → Intuition → Thinking → Feeling.
What type of decision making is fast, subconscious, and based on patterns and experience?
Intuition.
What happens during group polarization?
The group's initial views become more extreme.
What gives employees the authority to make decisions and act on them?
Empowerment.
What problem-solving technique repeatedly asks “Why?” to find the underlying cause of a problem?
5 Whys.
If a manager wants to make a strong decision, according to your presentation, should they rely only on intuition or only on analysis?
They should use BOTH intuition + analysis.
Put these four stages of creativity in the correct order: Verification, Incubation, Preparation, Illumination.
Preparation → Incubation → Illumination → Verification.
Which group decision-making technique has members silently list ideas, chart the ideas, discuss only for clarification, and then vote?
Nominal Group Technique (NGT).
What type of team makes decisions that were traditionally reserved for managers, such as work scheduling, job assignments, and staffing?
Self-managed teams.
A customer leaves a one-star review because their order was late. The company keeps asking why until discovering that it never ordered inventory from its supplier. What is the purpose of the 5 Whys method?
To trace the visible problem back to its true underlying/root cause.