10-1
What is turnover initiated by the organization?
involuntary turnover
The justice system must be viewed as ______
"fair"
What is the key driving force behind all forms of job withdrawal?
Job Satisfaction
What allows the company to check for differences in between units and to benchmark best practices?
Underrepresented groups think that when they are fired for poor performance that the alternative possibility is that this person was a _____ _____ ______
victim of discrimination
Which form of the three fairness perceptions helps the individual to not feel singled out?
Name two factors of job dissatisfaction.
Unsafe working conditions, Personal dispositions, Tasks and roles, Supervisors and co-workers
T/F
Exit interviews are not valuable to firms to uncover systemic concerns that are driving retention problems.
False
How many occupational assault injuries occur each year at the hands of the employees who claim stress pushed them over the edge?
about 25,000
How many different determinants of Interactional Justice are there?
(+100 for everyone you can name)
4 (explanation, social sensitivity, consideration, empathy)
People’s _______ , standard point that serves as a comparison for other points and thus provides meaning, strongly influences people's perception
frame of reference
Name one of the three reasons surveys add value to the human resource strategy.
Allows companies to monitor trends over time and compare to previous years
Provides empirical means of assessing policy changes
Allows for industry wide comparison when using standardized scales
T/F
Terminating someone's employment needs to be handled with the utmost care and attention to detail.
True
What is the third stage of alternative dispute resolution process?
Mediation
T/F
Employees do not have different opinions of what values are important for determining the nature and degree of their job satisfaction
False
They do have different opinions of values.
What is the meeting called that can be valuable to firms to uncover systemic concerns that are driving retention problems?
Exit interviews
What is the EAP (employee assistance program)?
a referral service that supervisors or employees can use to seek professional treatment for various problems