Motivation Basics
What is motivation?
The internal process that energizes, directs, and sustains behavior.
Who developed Scientific Management?
Frederick Taylor.
What does Equity Theory focus on?
Fairness in rewards.
What type of leadership is based on charm and inspiration?
Charismatic
What type of motivation does Amazon use with performance bonuses?
Extrinsic.
Name one reason why motivation is important in the workplace.
It improves productivity, morale, or retention.
What are the five levels in Maslow’s Hierarchy of Needs?
Physiological, Safety, Social, Esteem, Self-Actualization.
Expectancy Theory says motivation depends on what three things?
Expectancy, Instrumentality, Valence.
What leadership style encourages collaboration and trust?
Participative or Transformational.
Which classic theory is reflected in Amazon’s use of task specialization?
Scientific Management.
What are the two types of motivation?
Intrinsic and extrinsic.
Herzberg’s theory divides factors into what two categories?
Hygiene and Motivators.
What theory emphasizes setting specific and challenging goals?
Goal-Setting Theory.
Who is Amazon’s current CEO?
Andy Jassy
What technology does Amazon use to monitor productivity?
Wearables and scanners.
True or False:Motivation only comes from money.
False
What does Theory X assume about workers?
They dislike work and need control.
What is reinforcement theory based on?
Rewards and punishments.
What degree does Andy Jassy hold?
MBA from Harvard.
What is one criticism of Amazon’s motivational system?
High pressure or burnout.
What is job enrichment?
Adding tasks to make a job more rewarding
What does Theory Y assume about workers?
They enjoy responsibility and are self-motivated.
True or False: Modern theories ignore employee emotions.
False
What leadership style does Walmart’s CEO Doug McMillon use?
Customer-focused and transformational.
How does Amazon use goal-setting theory?
By setting quotas and performance targets.