Leadership 101
What is leadership?
It is a relationship of influence that is practiced by both leaders and collaborators
What type of leadership (transformational, empowering, etc) does Panda Express follow? What style of leadership is accompanied by the type of leadership mentioned before (super leadership, social responsibility, etc.)?
Open answer
recommended:
Shared Transformational
How many locations does Panda Express have?
A. 1,600
B. 2,200
C. 2,800
D. 3,100
Where did Professor Pearce graduate from? (UNDERGRAD)
PSU!
What are the four types of leadership? Can you give an example of each?
Directive leadership: power is centralized and undivided; leader gives demands to subordinates
Transactional leadership: There is a reward process implemented; motivation is exchanged with a reward
Transformational leadership: using inspiration to motivate others; it is based on a vision
Empowering: also known as super leadership
knowledge leads to empowering
What company is compared to Panda Express in the chapter? How are they similar?
Hyundai. CEO interacts with all levels of employees and offers an "open-door" type of environment where all ideas, suggestions, and complaints are welcome no matter the level of hierarchy.
Give a close estimate
44 million pounds
Name the 3 books Professor Pearce has written.
Twisted Leadership, Share Don't Take the Lead, Shared Leadership
What are the 4s recommended to cure bad leadership?
- self-leadership
-super leadership
-shared leadership
-socially responsible leadership
What book are potential employees asked to read? Why is this asked?
Covey's Seven Habits of Highly Effective People. They are asked to read and apply the learnings of the book to the company's culture.
What is "Panda Cares"? What type of leadership does this program follow?
A program where Panda Express donates to non-profit schools, hospitals, and other organizations. They focus on places where their associates live and work to improve the community around their people.
Professor Pearce is doing what to his bulldozer? Bonus points if you tell us his extra detail.
Hint: it has to do with the inside
Re-designing a chair for his bulldozer and he wants a cup holder for his water.
Socially responsible leaders focus on the triple bottom line: ____, _____, _____.
Financial, social and environmental
What do senior managers do to get a better sense of field employees and what customers want?
They go to stores and talk to general managers and employees to get a feel of the moral and what customers want.
What does M+V=C mean? What does each letter represent?
Mission + Value = Culture
They believe to truly change the environment each person needs to be individually better to create a better culture.
During the obelisk field trip, we talked about leadership and other obelisks around the world.
Can you name two places we mentioned during class time that had obelisks?
Washington DC
Alaska
Who was the father of modern management?
Peter Drucker
What are the five fundamental values Panda Express works with?
Proactive
Respect/Win-Win
Growth
Great Operations
Giving
What percentage of the "action" is carried outside of the senior team management?
75%
In what country did Professor Pearce start working as a consultant?