Show:
Service
Customer Involvment
Dining Room
Equipment
Service Style
100
Feeling guest take with them from an experience.
What is hospitality?
100
Focus groups, mystery shoppers, customer cards.
What is feedback?
100
Easy and fast way to dine and typically involves no servers.
What is quick service?
100
Dinnerware.
What is china?
100
Food is plated in kitchen then served.
What is American service?
200
Attracts a customer to one operation.
What is competative advantage?
200
"Excellent choice sir/ma'am"
What is suggestive selling?
200
Server in training.
What is an apprentice?
200
Made of clear glass, plastic,or thicker solid ceramic.
What is a drinking glass?
200
Simplest and lest expensive form.
What is English service?
300
Restauraunt and Food Service operations provide. Measured by how well everyone in operation is doing there job.
What is service?
300
Includes customer name, # of guest in party, date, time, contact information and specail requests.
What is a reservation?
300
Responsible for overall service.
What is the Maitre d' Hotel?
300
Smaller than dinner fork. Used for delicate food items.
What is a salad fork?
300
Food is cooked or served tableside.
What is French service?
400
One of the best ways to make a strong first impression. Beginning with customer service.
What is customer interaction?
400
Handing check to customer, collecting payment, processing payment, return change/card/receipt, and thanking guest.
What is order of payment?
400
Includes all liquids and clearing.
What is serving/collecting from the right?
400
Warming unit on side of dining room.
What is a rechaud?
400
Most formal.
What is Russain service?
500
Increased satisfaction, loyalty, and reputation.
What is good customer service.
500
Can develop criminal charges from this if not followed through properly.
What is alcohol service?
500
Contains small items to prevent running back to kitchen.
What is a service station?
500
Broader tines. Acting as a knife.
What is a dessert fork?
500
How guest receives food.
What is service style?