11.1
A message that expresses a lack of caring or respect for another person.
What is disconfirming communication?
The attempt to protect a presenting image that a person believes is being attacked.
What is defensiveness?
Describes what happens to the speaker, addressee, or others.
What is a consequence statement?
What was the first movie ever made in color?
The Wizard of OZ
What is Connor's middle name?
Phillip
Not being prepared to argue but still wanting to register dissatisfaction.
What is complaining?
The ability to project oneself into another person's point of view so as to experience the others thoughts and feelings.
What is empathy?
Agree with facts, Agree with critics perception.
What are 2 ways to agree with the critics?
How many hours a day do koalas sleep?
22 hours
What year was Mickey Mouse made?
1928.
When 2 people start to communicate.
How are communication climates developed?
Behavior by another that is perceived as attacking individuals presenting image or face.
What are face threatening acts?
A direct expression of the sender's needs and thoughts in a way that does not attack the receiver's dignity.
What is the assertive message format?
What is Scooby Doo's nephew's name?
Scrappy Doo
"Bears, Beats, Battle Star Galactica" Who is this quote by in The Office?
Dwight K. Schrute
Agree with ideas or otherwise find them important.
What is endorsement?
"You" language or a statement such as "You don't know what you are talking about"
What is evaluation?
2 ways of alternate behaving that will settle a dispute
What is seeking more information and agreeing with the critic?
What was the planet Uranus named for a short time?
George
Name all the members of The Beatles.
Ringo Star
Paul McCartney
John Lennon
George Harrison
Impervious Responses
Interrupting responses
Irrelevant Responses
Tangential Responses
Impersonal Responses
Ambigous Responses
Incongrous Responses
What are the 7 types of disconfirming communication?
Six types of contrasting communication behaviors that lesson the level of threat and defensiveness.
Bonus: List the different behaviors.
What are the Gibbs categories for preventing defensiveness?
Ask for specifics
Guess about specifics
Paraphrase the speaker
Ask what the critics want
Ask about the consequences of your behavior
Ask what else is wrong
What are 6 things you can do to get more information?
How old is Spongebob?
27 years old
What was the name of Queens first hit single?
"Killer Queen"