rooms are assigned in advance according to the rooming lists provided by the group or developed by the reservation clerk based on reservation requests.
What is pre-registation?
100
many hotels protect themselves against no-shows, early-outs,and under departures by inserting an _____
What is attrition clause?
200
The number of guest rooms not used from the original room block. also known as wash
What is SLIPPAGE?
200
what modern invention (1980) is making it easier for people to use reservation systems
What is Internet
200
Who are room assignments handled by?
Front desk
200
Services attendees with reservation problems. they are set it up near the registration area where the meeting planner ands members of the housing staid can greet and assist delegates.
What is housing assistance desk?
200
When hotels book blocks of rooms for groups, however they allow some room for ____
What is SLIPPAGE?
300
A pre-printed, self-addressed card used for reservations for large conventions. information on the card includes the name of the group, dates of meeting and room rates.
What is REPLY CARD?
300
Name 4 of the common reservation systems used
Postal reply/fax cards, toll-free phone numbers, hotel websites, rooming lists, convnetion center housing bureaus, third-party housing companies
300
What's a split
rate given based on different room types. i.e regular rooms vs. suites
300
Check out time is usually _____ or _______. What happens if there's a wrap up meeting at that time?
noon or 1 pm. The hotel extends the check-out so the attendees can go to that meeting
300
How much % is a group expected to fill it's block?
80%
400
Occurs when a guest scheduled to leave decides to stay longer. Also called over-stay.
What is UNDERDEPARTURE?
400
How long before the event is the reservation information sent to the group?
3-6 months
400
What kind of rate structure do small groups use?
Flat rate
400
Why would hotels do pre-registration
answer is opinion
400
When are attrition fees implemented?
When a group falls to meet it's room block
500
A convention which because of its size or special requirements, requires accommodations at several hotels for its delegates.
What is CITYWIDE?
500
What is a rooming list and who uses them the most?
It's a list prepared by the meeting planer of the reservations/rooms needed sent to the hotel. Mostly used by corporate accounts and inventive travel groups
500
Why is it important to know when your delegates arrive?
Some may arrive early and you need to have their room ready and enough staff to serve them
500
How many front desk agents and bellpersons should a hotel have when checking in groups?
For groups that arrive all together, 1 front desk & 1 bell person for every 50 guests