Show:
Types of Hotels
Service Levels
Ownership and Affiliation
Property Organization
Divisions and Departments
100
Offers intimate, personal service.
Bed and Breakfast Hotel
100
Offers concierge service
What is world class service
100
As no affiliation with any other hotel
What is an independent hotel
100
What type of center is the housekeeping department
What is support
100
Inspectors, house-persons and laundry workers belong it what department
What is housekeeping
200
The first type of hotel
Commercial Hotel
200
Offers individual bath towels to guests
What is world class service
200
This type of hotel has great autonomy
What is an independent hotel
200
Changes if the general manager restructures departments
What is the organization chart
200
which division contains the laundry operations
What is rooms
300
Offers meeting space for very large groups
What is Convention hotel
300
Offers pick ups from the airport
What is mid-range service
300
Offers expanded advertising
What is a franchise hotel
300
The front office is considered what type of center
What is revenue
300
The head of this division is called the controller
What is accounting
400
Offers variable room rates determined by length of stay
What is an extended stay hotel
400
Offers special services on designated floors
What is executive floors
400
an independent hotel that wants broad advertising exposure
What is join a referral group
400
The maintenance department is what type of area
What is back of house
400
The head of security generally reports to
What is the general manager
500
Has several owners of each unit
What is vacation onwership
500
Type of service usually for families or tour groups
What is economy limited service
500
You pay someone to run your hotel for you
What is a management contract
500
Which is the largest revenue center in a hotel
What is front office
500
Which department administers insurance and other benefit programs
What is human resources