Section 1
What does Telemarketing mean?
Selling a product over the phone.
What is customer relationship management?
Involves finding customers and keeping them satisfied
True or False: A sales order or purchase order is not a legal agreement?
False: It is a legal agreement
True or False: Ethical businesses work hard to acquire and keep new customers?
True
Whats my middle name?
Money
What is a prospect?
A potential customer or a lead.
What is one way businesses can easily contact their customers within minutes?
Social Media
What is the set period of time in which a legal agreement can be cancelled without penalty?
24 to 48 hours
Is it illegal to promise a customer a delivery date in order to get a sale?
Yes it is
Whats my favorite food?
Sweet and Spicy Chile Doritos
What is a call report?
Written report that documents a sales representatives visit with a customer.
What is it when two businesses work together to create something?
A Partnership
What is organizational selling?
Involves sales exchanges that occur between two or more companies or business groups
Fill in the blank: Their mobile devices or laptops can be programmed to _______ with their companies computer system.
Interface
Who is my best friend?
Emma V
What is a endless chain method?
When salesmen ask previous customers for names of potential customers.
What establishes the guidelines and policies for the sales team?
Sales Management
In what year did Congress passed legislation making it more difficult for telemarketers to operate?
2003
What is Business Analysis?
the process of validating that the new product will meet all sales and profit objectives
Whats my sisters name?
Tanith
Company Policies, Training, Compensation and sales quotas, Legal and Ethical issues are all in what?
4 main divisions of the sales management team.
What is a dollar or unit sales goal set for the sales staff to achieve in a specified period of time?
Sales Quota
True or False: Retail selling is a unique way to sell to customers?
True
Explain Product Design
a products style and usability
Whats my cars name?
Bluebell