Controlling Quality
what is the first step of control process?
set objectives and standards
Creating a positive feedback culture generates
enthusiasm and energy
what sport does Tillie coach?
rowing
what is the second step of control process?
measure performance
Productivity = BLANK / BLANK
OUTPUTS / INPUTS
positive feedback should outweigh
negative feedback
out of Tillie and Ella who tore their ACL?
Tillie (x2)
what is the third step of control process?
compare performance to standards
immediate recognition of good work boosts
morale and encourages continued excellence
what year did Ella work the Cheezit Bowl?
2024
what is the fourth step in control process?
correct / reinforce
what are the three steps to budget process?
operating budgets, capital budgets, financial statements
what are the four steps in the coaching model?
describe current performance, describe desired performance, get a commitment to change, follow up
what does Tillie intern as for the football team?
video / film
what are the four organization control systems
preliminary, concurrent, rework, and damage
what was the mascot of the minor league baseball team Ella worked for?
brown bear