Groups and Teams in Organizations
Two or more people who interact regularly to accomplish a common purpose or goal.
What is a group
The part an individual plays to help achieve the group/team goal.
What is a Role?
(True or False)
Conflict is always a bad thing inside groups.
What is False
(True or False)
Conflict cannot always be avoided.
What is True
Is closely related to compromising
What is Negotiation
The 3 types of groups
What is: Functional, Informal or Interest, Task
Standards of behavior that the group or team accepts and expects of its members.
What are Norms?
A disagreement among two or more individuals, groups, or organizations.
What is Conflict
Striking the middle-range position between two extremes.
What is Compromising
(True or False)
A third party handle negotiations.
What is True
A permanent group created to accomplish a number of organizational purposes within an indefinite time horizon.
What is a Functional Group?
The extent to which members are loyal and committed to the group
What is cohesiveness?
Where conflict and performance balance out.
What is the Optimal level of conflict
This method of managing conflict deals with hiring outsiders.
What is Stimulating Conflict
The approach of Negotiation that deals with demographic characteristics & personality variables.
What is Individual Differences
An interdependent group of workers that function as a unit, often with little or no supervision, to carry out work related tasks, functions, and activities.
What is an Team?
A person who leads but was not officially recognized to do so.
What is an Informal leader
Conflict between two or more organizational groups
What is intergroup conflict?
Interpersonal Problem Solving is also known as
What is Confrontational approach to conflict resolution?
Having a fixed outcome to this approach is a drawback.
What is Cognitive Approach
Forming, Storming, Norming, and Preforming
What is Stages of Group and Team Development?
4 stages of development that are important characteristics to groups/teams
What are:
Role Structure, Norms, Cohesiveness, and Informal Leadership
3 types of conflict
What are:
Interpersonal Conflict, Intergroup Conflict, Conflict between Organization and Environment
The 3 Methods to managing conflict
What are:
Stimulating conflict, Controlling conflict, and Resolving and Eliminating conflict.
Four approaches to Negotiation
What are:
Individual Differences, Situational Characteristics, Game Theory, Cognitive Approaches