Wisdom vs Knowledge
More common than wisdom, this can be gained easily due to the availability of information
What is Knowledge
Make a lifelong series of right choices to avoid
What is Moral Pitfalls
What are the 3 levels of friendships?
What is Acquaintances, Friends, Intimate friends
The ability to work and contact people throughout an account is called
What is Account penetration
The Application of Knowledge
What is Wisdom
3 levels of Customer Service Marketing
What is Transaction Selling, Relationship Selling, Partnering
What is one of the best ways to gain new customers?
What is Customer Referrals
This makes the customer more willing to repeatedly purchase from the seller, which ultimately increases sales over time.
What is providing greater customer service
Follow-Up by maintaining contact with customers to evaluate their levels of
What is Satisfaction
Value = ?
What is Benefits/Price
When relationship marketing to customers, what is the main goal?
What is To create retention/Retain the customer’s business
“Provide service ‘above and beyond the call of duty’” This statement comes from the _______?
What is Eight points to be considered a professional
Short, wise and easy-to-learn sayings that make someone think and act
What is Sales Proverbs
This is a pivotal way that many businesses keep customers coming back and get new ones as a reward for their care and loyalty.
What is Follow-up Service
This can be seen, because it is an attitude that reveals itself in action
What is Caring
_________ implies that you have gained others respect and are ready for responsibility. These positions are professional and responsible ones that promise both unlimited opportunity and numerous duties.
What is Sales professionalism