Show:
Customer Lingo
Web & Related
Process of Vocalization
Quality Customer Service
Parts of a Conversation
100
The performance of activities to ensure customer satisfaction
What is customer service?
100
The ease with which someone can be contacted
What is accessibility?
100
The property of a sound, such as a voice, that describes it as high or low
What is pitch?
100
A procedure for incoming calls that is used to learn who is calling
What is screening?
100
Begins every conversation
What is the greeting?
200
Someone from outside the organization who receives benefits or information or purchases a product or service
What is an external customer?
200
An online discussion group that focuses on a specific topic
What is a newsgroup?
200
The attitude toward your listeners or the topic discussed that is implied by your choice of words and the sound of your voice
What is tone?
200
When refusing a customer request, employees should use positive words that show this 
What is empathy?
200
A transition from the greeting to the topic of the conversation
What is the introduction?
300
Another employee who works for your company
What is an internal customer?
300
A journal posted on a Web site that may allow readers to reply to postings on the site
What is a blog?
300
The way in which each part of a word is said
What is enunciation?
300
This mode of communication can give customers instant feedback
What is talking by telephone?
300
The parties give and receive information
What is the exchange?
400
Any meeting or communication you have with a customer
What is customer contact?
400
The quality of being believable or trustworthy
What is credibility?
400
The way a word is spoken
What is pronunciation?
400
This effective message to customers is courteous and provides the needed information
What is a voice mail?
400
The sender and receiver may briefly restate what they have discussed
What is the summary?
500
Being courteous to all customers is an example of this
What is quality customer service?
500
The sale of products or services to customers is a major source of this for many companies
What is income?
500
Using proper enunciation and correct pronunciation
What is speech clarity?
500
You should maintain a professional attitude and not take the customer's comments personally when dealing with this type of customer
What is a difficult customer?
500
May involve verifying what is to happen next
What is the closing?