Communication in the Global Workplace
What is Laissez-Faire Capitalism?
A global market assumption that a free-market economic system has sufficient checks and balances
Is the US primarily a service economy or a manufacturing economy?
Service
Workers whose jobs are temporary or "disposable" can be called _____.
Contingent or Contingency Workers
Slogans, logos, political association, beliefs... these are all part of an Organization's
Organizational Identity
What theory do modern organizations pull from?
Classical Theory
Is the average rating for good and excellent customer service above or below 50%
Below
Contingent workers are at higher risk for what types of events in the workplace?
Injury, death, or illness
This is defined as the knowledge of an organization and its components, their products and services, beliefs, etc.
Organizational Identity
What theory do postmodern organizations pull from?
Human Resources
Name one global market type
Domestic, multicultural, multinational, international, or global
Why did American Airlines have to cancel their flight from Australia to Los Angeles?
A crewmember had COVID-19
According to a 1952 Survey, roughly how many executives reported working for relatively few companies throughout their career?
two-thirds
The Order of the Circle of Influence
Corporation, Public, and Policy Makers
How long do Hypermodern Organizations last?
Short-lived
How does fair trade help low income factory workers?
A premium is paid for each product made and that fee goes towards funding for the company where the factory is located. This funding helped build schools, daycares, and other service stations in the past.
What is one reason for low customer experience ratings?
Organizational moves, stress, communication doesn't match customer needs...
By the turn of the millenium, workers had shifted from full-time positions to more temporary work due to what factors? (List two).
Global economy, increased technology, weekend labor unions, and/or competitive professional environments
True or False: Companies only adapt to their environment, they don't try to impose themselves
False
What is normally the size of a modern organization
Large
What is corporate and social responsibility?
A stance in which businesses attempt to have a positive impact on a variety of stakeholders including the environment, consumers, government, and the communities in which the company is embedded
What percent of our employment lies within service organizations?
90%
As time wore on, benefits extended to workers began to degrade. About how many part-time workers were extended health benefits according to a 2010 report?
25%
An Organization's principal problem in today's marketplace
To Provide Goods or Services with Distinctiveness to create and legitimize itself
What is the aspect that hyper-modernism focuses the most heavily on?
Acceleration