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Types of Conflict
Conflict Process
Negotiation
Negotiation Process
Vocab
100
This term refers to dispute over content and goals of the work.
What is task conflict.
100
What is conflict process
What is a process that has five stages, potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.
100
This is a process that occurs when two or more parties decide how to allocate scarce resources.
What is negotiation.
100
What is the first step of the negotiation process.
What is Preparation and Planning
100
What is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
What is a mediator.
200
The is the type of conflict in interpersonal relationships.
What is relationship conflict.
200
What is the 4th stage of the Conflict process.
What is Behavior.
200
This is the negotiation that seeks to divide up a fixed amount of resources: a win-lose situation.
What is distributive bargaining
200
What is the final stage of Negotiation process
what is closure and implementation
200
This is the belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively.
What is interactionist view of conflict.
300
This term refers to dispute over how work gets done.
What is process conflict.
300
Name the positive and negative outcome
What are Functional outcomes (postive) and dysfunctional outcome (negative)
300
This is the belief that there is only a set amount of goods or services to be divvied up between the parties.
What is fixed pie
300
This term refers to the best alternative to a negotiated agreement; the least an individual should accept.
What is BATNA
300
What is a trusted third party who provides an informal communication link between the negotiator and the opponent.
What is conciliator
400
This term refers to awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.
What is perceived conflict.
400
What are the components in the 3rd stage of the conflict process?
What are Competing, Collaborating, Avoiding, Accommodating, and compromising.
400
This is Negotiation that seeks one or more settlements that can create a win-win solution.
What is integrative bargaining
400
If Mary is starting to compromise her original demands with John what stage of the negotiation process are Mary and John in.
What is Bargaining and problem solving
400
What is a third party to a negotiation who has the authority to dictate an agreement.
What is arbitrator
500
This is the type of conflict that hinders group performance.
What is dysfunctional conflict.
500
Name 3 conflict-resolution techniques and 2 conflict-stimulation techniques
Resolution: Problem Solving, Superordinate goals, expansion of resources, avoidance, smoothing, compromise, authoritative command, altering the human variable, and altering the structural variables Stimulation: Communication, Bringing in outsiders, restructuring the organization, appointing a devil's advocate.
500
What is the focus of Distributive bargaining and integrative bargaining.
Distributive = Positions Integrative = Interests
500
What are the five steps in order of the negotiation process.
1)Preparation and planning, 2) Definition of ground rules, 3) Clarification and justification, 4) Bargaining and problem solving, 5) closure and implementation
500
What is a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.
What is conflict.