Recap
Which frame believes people are the center of the organization?
Human Resource Frame
A waitress
What are women, people of color, newcomers, and other outsiders less likely to get it they fail?
Second or Third Chances
Why are frames powerful?
their ability to spur imagination and generate new insights and options
What is the most important part of a leaders job according to the symbolic frame
Inspiration
In the first political frame scenario by increasing Howards antagonism, Marshall has effected her staff how?
She may have frightened them or caused them to view her as arrogant or callous.
How may managers feel if they rely on only one or two frames?
Powerless and trapped
What is the essence of reframing?
According to the structural frame, individuals in effective organizations understand what 2 things?
1. Their Responsibilities
2. Their Contribution
From the symbolic frame scenario; it showed that symbols work only when attuned to what?
The context; the people and the place
Give two examples from the book of groups that have felt the "dogged frustration of people living daily in a system not made for them and with no plans soon to adjust for them or their difference.
Women, People of color, newcomers, and other outsiders
What can the use of frames not guarantee?
That every new strategy will be successful
Who works on behalf of both the organization and its people, seeking to serve the best interests of both?
The Human Resource Leader
In the first human resource frame example, Marshall staff see her as weak. What should she capitalize on to help her fix this according to the human resource frame.
She should capitalize on an interest in people.
What can help the marginalized and disenfranchised transform managerial traps into promising leadership opportunities?
Judicious Reframing
What does the book say that frames can be used for?
generating scripts or scenarios that guide action in high-stakes circumstances
List two jobs of leaders along with their most important tasks according to the political frame.
2. develop ties to their leadership
3.manage conflict as productively as possible
Above all; the leaders need to build a powerbase and use power carefully
In the first scenario of the structural frame what did Marshall do and what price did she have to pay from it?
Marshall colluded with Howard in making the encounter a personal confrontation and now she risks long-term tension with new subordinates; and she risks them thinking she is autocratic and rigid like their old boss
What have most organizations failed to do?
"walk the talk' in delivering on long-held promises to further diversity and inclusion
Name of disadvantage of each of the 4 frames.
Human Resource - cling to a romanticized view of human nature in which everyone hungers to growth and collaboration; neglect reality
Political - can become cynical self-fulfilling prophecy; reinforcing conflict and mistrust
Symbolic - concepts are subtle and elusive; effectiveness depends on artistry of user