Chapter 18
Chapter 19 (1)
Chapter 19 (2)
Animals
Sports
100

Shopify, BigCommerce, WooCommerce, Oracle, Salesforce, Adobe, and SAP

What is E-Commerce Platforms?

100

What CRM stands for

What is Customer Relationship Management?

100

The two primary predictive analytics models

What is Propensity models and Collaborative filtering?

100

The biggest animal in the world

What is Blue Whale?

100

Babe Ruth is associated with this sport

What is Baseball?

200

It's strategies include personalization, social sharing, email marketing, and responsive design

What is E-commerce marketing?

200

Strategies to change the mindset of customers who want to leave

What is Retention?

200
This model is often referred to within marketing as it shows 5 stages that a consumer steps through to become loyal to a brand

The Ladder of Loyalty

200

The fastest land animal in the world

What is Cheetah?

200

This is how many points a touchdown holds in football

What is 6?

300

These certificates ensure a stable, encrypted connections between your website and browsers; it stands for SSL

What is Secure Socket Layer?

300

Where you encourage your customers to purchase another one of your products

What is cross-selling?

300

These are the 5 stages of the Ladder of Loyalty

What is Suspect, Prospect, Customer, Client, and Advocate?

300

This mammal has stripes on both its skin and it's fur

What is Tiger?

300

This image is this NBA team's Logo

What is Chicago Bulls?

400

Clear directions to help the user to complete a task

What is signposting?

400

the method of encouraging a customer to buy a more expensive version of a product

What is Up-selling?

400

This loyalty program is focuses on making the customer think that the items are of value, when they actually cost the company very little

What is High Perceived-Value Loyalty?

400

The only mammal that's able to fly

What is Bat?

400

This is what a soccer field is called

What is Pitch?

500

The first model of E-Commerce that happens through websites like Overdrive. Within these models, companies conduct business with other companies

What is B2B (or business-to-business)?

500

This type of messaging for a contact strategy give customers a sense of anticipation, such as an introduction or "How to" guides.

What is Warm-Up?

500

Examples of this are Onboarding, Warm-Up, Follow-Up, Surprise and Delight, Reward, and Win-Back 

What is Types of Messaging?

500

This is the color of a giraffes tongue

What is Purple?

500

This team owns the longest winning streak in NBA history

What is Los Angeles Lakers?