Performance Measurement
The process of comparing the outcomes of an organization, work unit, or employee against pre-established performance plans and standards.
What is performance measurement?
Problems in patient care and other areas of the healthcare organization are usually symptoms of shortcoming inherent in a system or process.
What is the problem is usually the system?
A data collection tool that records and compiles observations or occurences.
What is checksheets?
Results in a free flow of ideas.
What is unstructured brainstorming?
An investigational technique that facilitates the identification of the various factors that contribute to a problem.
What is fishbone diagram?
A measure used by healthcare organizations to assess the quality, effectiveness, and efficiency of their services.
What is performance indicators?
PI activities must be guided and driven by data in order to ensure an informed process.
What is data must support performance improvement activities and decisions?
Supports the collection of data that must be oriented by time.
What is time ladder?
The team leader or facilitator asks team members to create their own list of ideas. Then, team members take turns offering a new idea.
What is structured brainstorming?
Tool used to display data generated from brainstorming. Identifies specific drivers and barriers.
What is force-field analysis?
A set of measures designed to routinely monitor the current financial status of a healthcare organization or one of its constituent parts.
What is financial indicators?
PI must become a part of the healthcare organization's culture. It is vital that executive leaders of the organization believe in its value for it to permeate the entire organization.
What is support must come from the top down?
What is scorecards?
Allows the team to organize similar ideas into logical groupings.
What is affinity grouping?
Compares an organization's performance against that of external standards?
What is benchmarking?
A set of measures designed to routinely monitor the output and quality of products or services provided to an individual, a healthcare organization, or one of its constituent parts.
What is productivity indicators?
A celebration of success communicates to everyone the participant's efforts are applauded.
What is success should be celebrated?
Displays data points for a specific time frame to provide information about performance.
What is run chart?
A process used to reach consensus about an issue or an idea that the team considers most important. Each team member ranks each idea according to importance.
What is nominal group technique?
Part of a PI system required to conduct business in certain foreign countries?
What is ISO 9001 certification?