He is known as the father of scientific management
Who is Frederick Taylor
100
The exercise of control on the basis of knowledge, expertise, or experience
What is Bureaucracy
100
Tasks, responsibilities, and authority is clearly divided among employees and management
What is Division of Labor
100
When workers deliberately slow their pace or restrict work output
What is Soldiering
100
An increase in attention from management and the development of a cohesive work group leading to higher levels of productivity is known as
What is the Hawthorne Effect
200
He is famous for the Hawthorne Studies at Western Electric Company
Who is Elton Mayo
200
A system of consciously coordinated activities or forces of two or more persons
What is an Organization
(as defined by Chester Barnard)
200
The extent to which people willingly cooperate in an organization depends on how workers perceive executive authority and whether they are willing to accept it.
What is a Zone of Indifference
200
Systems that can sustain themselves only by interacting with their environments, on which they depend for survival
What are Open Systems
300
This person is known for developing the idea of constructive conflict
Who is Mary Parker Follett
300
A set of interrelated elements or parts that function as a whole
What is a System
300
Managing the daily production of goods and services, usually with quantitative or mathematical methods to increase productivity
What is Operations Management
300
Promotions are based on experience or achievement
What is Merit-Based Promotion
300
Taylor created how many principles of scientific management
What is 4
400
He developed 14 principles of management
Who is Henri Fayol
400
The thorough study and testing of different work methods to identify the best, most efficient ways to complete a job
What is Scientific Management
400
The most effective management theory to use depends upon the kinds of problems or situations managers or organizations are facing at a particular time
What is the Contingency Approach
400
This is scheduling tool showing which tasks must be completed at which times to finish a project on time
What is a Gantt Chart
400
Improving the productivity of boring, repetitive tasks
What is Job Enrichment
500
They discovered how to simplify work with the use of motion studies
Who are Frank and Lillian Gilbreth
500
Breaking a task or job into separate motions and then eliminating those that are unnecessary or repetitive
What is a Motion Study
500
Occurs when two or more subsystems working together can produce more than they can working apart
What is Synergy
500
A strong sense of morale and unity among workers that encourages the coordination of efforts
What is Esprit de Corps
500
Timing how long it takes a "first-class man" to complete each part of his job