to understand and retain the information in the speaker’s message. Ask questions to get the message.
Content listening
100
whose members work in different locations and interact electronically through virtual meetings.
virtual teams
100
What is the first step in preparing a meeting?
Identify your purpose- Whatever your purpose, make sure it is clear and clearly communicated to all participants.
100
A unit of two or more people who share a mission and the responsibility for working to achieve their goal
Team
200
virtual offices” that give everyone on a team access to the same set of resources and information
Shared workspaces
200
understand and evaluate the meaning of the speaker’s message.
ask questions to explore the speaker’s point of view and credibility.
Critical listening
200
in which 3 or more people are connected by phone at the same time(simultaneously)-simple form of virtual meetings.
teleconferencing
200
What is the second step in preparing a meeting?
Select participants for the meeting
200
Your mind wanders, you may stay tuned out until you hear a word or phrase that gets your attention
Selective Listening
300
Make it easy for geographically dispersed team members to access shared files anytime, anywhere.
Groupware
300
understand the speaker’s feelings, needs, and wants so that you can appreciate her point of view, regardless of whether you share that perspective(same option or idea)
Empathic listening
300
lets participants see and hear each other, demonstrate products, and transmit other visual information. (Ex. Skype)
Videoconferencing-
300
What is the third step in preparing a meeting?
Choose the time and the facility-morning meetings are often more productive than afternoon sessions because people tend to slow down after lunch. Make sure you have the location – Do you need a computer? Do you need an air condition? Proper seating?
300
Leads listeners to mold a message to fit what they already believe about the given subject.
Selective perception
400
Any software or machine that you can edit and type with
Word Processor
400
making a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying by asking questions or summarize the speaker’s message to verify key points. –encourage the speaker through positive body language and supportive feedback.
Active listening
400
-combine the best of instant messaging, shared workspaces, and videoconferencing with other tools, such as virtual whiteboards, that let teams collaborate in real time.
Web-based meeting systems
400
What is the fourth step in preparing a meeting?
Set the agenda:
Prepare questions, and everyone needs to know how the meeting will last.
400
Serves as a guide for a meeting
Agenda
500
one person initially creates the opinion center, then adds other people to it as members where they can write whatever they want.
Multiauthor Blogs
500
3 Barriers to selective listening?
Selective listening –stay tuned out(not listening) until you hear a word or phrase that gets your attention. page 37
Selective perception– leads listeners to mold a message to fit what they already believe about a given subject.
-making up your mind before truly hearing what another person has to say
page 38
Lack of common ground – when you don’t understand each other very well because the speaker does not share enough information or experience.
What do we need to do in this meeting to accomplish our goals?
What issues will be of greatest importance to all participants?
What information must be available in order to discuss these issues?
500
online versions of the members of the meeting, training session, and sales presentation.