Verbal & Non-Verbal Cues
What is the term for communication that occurs without the use of words, such as gestures or facial expressions?
What is non-verbal communication?
What is the function of conversation?
What is connect and find commonalities (shared interests?
What is the first step in effective listening?
What is maintaining eye contact?
When meeting someone, What does standing upright and shaking hands?
What is professionalism?
Which factor can cause miscommunication due to different cultural backgrounds?
What is lack of cultural understanding?
Which non-verbal cue might indicate nervousness?
What are sweating, rapid breathing, blinking, or rocking back and forth?
What is a "little white lie?"
What is a social fake?
Which listening technique involves repeating back what was heard to confirm understanding?
What is paraphrasing?
What is the effect of leaning slightly forward during a conversation?
What is showing attentiveness and interest?
What can stress and fatigue lead to in communication?
What is decreased clarity and effectiveness?
What does clenched fists and pacing briskly often signify?
What is anger or irritation?Docsity+3
Comment vs compliment
What is commenting or making a statement? What is complimenting: saying a kind statement about a person.
What should a friend do during a conversation to not judge?
What is keeping an open mind?
What does facing someone directly and making eye contact demonstrate?
What is confidence and control?
What does using profane or derogatory language create?
What is a barrier to effective communication?
What does a lack of eye contact and a tense posture typically suggest?
What is fear or discomfort?
Validation for communication
What is honoring that you have HEARD someone?
Turned to you, looking at you, still hands/legs
What is whole body listening?
What is the role of personal grooming in command presence?
What is to project a professional image?
How can environmental distractions affect communication?
What is by causing misinterpretation or missed messages?
When verbal and non-verbal messages contradict, which should officers prioritize?
What is non-verbal communication?
"thinking with your eyes."
What does looking at the whole person you are looking at: facial expressions, clothing, gestures, mood, tone of voice (non-verbal cues)
What is the term for giving full attention to the speaker without interrupting?
What is active listening?
What is the term for an authoritative statement used to direct or influence others?
What is a verbal command?
What does failure to listen actively result in?
What is misunderstanding and ineffective responses?