Show:
Listening
Etiquette
Nonverbal Communication
Team Building
Key Terms
100
The inability to distinguish main points from details is an example of an effective or ineffective listener?
What is an ineffective learner?
100
When conducting business in a restaurant, what is one thing you should avoid?
What are alcoholic beverages?
100
When it comes to touch, the best advice: when in doubt, ________.
What is don't touch?
100
Number of people required to make a "team."
What is 2 or more?
100
Listening to only certain parts of what a speaker is saying is also known as __________.
What is selective listening?
200
Another term for potential problems through the listening process.
What are barriers?
200
What physical quality can impact your success in business?
What is attire/grooming?
200
Type of nonverbal communication that represents the intensity of the speakers' feelings.
What are facial expressions?
200
A private counter-productive motive, such as a desire to take control of the group is considered a ____________.
What is hidden agenda?
200
Working together to meet complex challenges.
What is Collaboration?
300
Three major types of listening: (100 points per correct answer)
What is content, critical, and empathic listening?
300
Three topics to avoid in a business setting: (100 points per correct answer)
What is politics, religion, and deeply personal information?
300
Name three forms of nonverbal signals.
What are: facial expressions, gestures, posture, vocal characteristics, personal appearance, touch, time & space?
300
What are 3 of the 5 steps of team evolution?
What is: orientation, conflict, brainstorming, emergence, and reinforcement?
300
Standards of conduct that members share and guide member behavior.
What are norms?
400
The rate at which most people speak is ________ words per minute.
What is 120-150?
400
What personal tool can both boost productivity and cause disruption when used carelessly?
What are mobile phones/cell phones?
400
Being on time and respecting personal boundaries are examples of what category of nonverbal communication?
What is time and space?
400
What type of conflict destroys individual morale and can divide the team?
What is destructive conflict?
400
Delivers criticism with no guidance to stimulate improvement.
What is destructive feedback?
500
The percentage of information retained from a 10 minute conversation, 48 hours after the interaction.
What is 25%?
500
Three key areas where it is important to have good business etiquette. (All answers required for points)
What is workplace, social settings, and online.
500
Nonverbal communications can _______ or ______ verbal messages or cues.
What is strengthen or weaken?
500
Forming, storming, norming, performing, and adjourning are other terms for ____________.
What is team evolution/group development?
500
Robert's Rules of Order or a method for planning and running effective meetings.
What is Parliamentary Procedure?