3.1
3.2
3.3
SOA
Disney Princesses
100

Who created Maslow's Hierarchy of Needs?

Who is Abraham Maslow

100

______ helps mangers and employees interact with them effectively.

Guest Experience Cycle

100

_________ is the ability for a front line employee to make decisions on behalf of the guest, with support from the management. 

Empowerment

100

Who is the main character?

Jax Teller

100

She hit her prince upside the head with a cast iron skillet.

Rupunzel

200

What does the Emotional Intelligence model consist of?

What is Self-awareness, Social skills, Self-regulation, Motivation, and empathy.

200

What is the 5 stages of Guest Experience Cycle?

Pre-Arrival, Arrival, Occupancy, Departure, and Post-Departure.

200

__________ is the process of correcting errors in a guest service experience.

Service recovery

200

Who is the Sons main enemy?

The Mayans

200

She makes the best food down in NOLA.

Tiana

300

_______is the essential needs for life and includes things like food, drinks, clothing, and shelter. 

Physiology

300

_____ refers to meeting or exceeding guest expectations.

Quality Guest Service

300

What does HEARD stand for?

Hear, Empathize, Apologize, Resolve, Diagnose

300

What does SOA stand for?

Sons of Anarchy

300

She doesn't need a prince to save, only her bow

Merida

400

______ involves methods conducted by you or your team for the particular operation.

Primary Research

400

When the guest goes goes through the entire guest experience cycle without interruptions or issues, they have ______.

Seamless Experience

400

What does LEARN stand for?

Listen, Empathize, Acknowledge, React, Notify

400

What is the Sons mascot?

The Reaper

400

She saw him for his inner beauty and loves books.

Belle

500

______ is the ability to regulate your responses towards others to achieve a favorable result. 

Self-regulation

500

When performing quality audits, organizations can calculate the ____________, or the total cost of losing a guest.   

Cost of Error

500

What does GUEST stand for?

Greet, Understand,listen,repeat, Empathize,apologize, Suggest,solve, Track,record,document 

500

Who is Mr.Mayhem

Death

500

She is the man when it comes to fighting.

Mulan