Types of Communication
What is verbal communication?
Use of words, spoken or written, to send a message.
What is active listening?
The act of concentrating on the person talking and acknowledging what one has heard.
What are conflict resolution skills?
strategies for working through a disagreement or argument in a positive and productive way.
What is mediation?
A strategy for resolving difficult conflicts through a neutral third party.
What is peer pressure?
Social pressure among people of the same age or status.
What is non-verbal communication?
Use of body language, tone and volume of voice, and other wordless signals to send a message.
What is assertive?
Clearly stating needs, wants, and feelings.
What is compromise?
An agreement in which two sides come together and each side gives a little.
What is a mediator?
A neutral third party who attempts to help people involved in a conflict reach an agreement.
What are refusal skills?
A set of skills designed to help someone avoid participating in unhealthy behaviors.
What type of verbal communication does not make any noise.
Written words such as texts, social media posts, video comments, etc.
What are the 4 styles of communication?
Passive, Agressive, Passive-agressive, and assertive.
What are the five main causes of conflict?
-Different priorities
-Different values
-Different goals
-Different needs
-Misunderstandings
What is the first step to solving a conflict?
Identify the cause of the conflict
What are the two different ways that peer pressure is applied?
Direct and indirect pressure
Give two examples of non verbal communication.
eye contact, facial expressions, gestures, posture, tone of voice, volume of voice
Mary was telling Sydney about her fun weekend. Sydney was asking questions, paraphrasing what Mary said, and added her opinion. What was Sydney practing?
Active Listening
What often happens to unresolved conflicts?
They escalate becoming major issues that have negative impacts on a person's psychological well-being.
What should you do after you implement a solution to a conflict?
You should evaluate the outcome of the solution and renegotiate a new solution if the previous solution did not work out.
How can peer pressure be positive?
Peers can pressure you to do something good for yourself such as joining a sports team or participating in community service projects.
What makes communication online/ over the phone more difficult to interpret than in person communication?
You don't receive the same non-verbal clues which makes it harder to fully understand the intended message.
What are the four guidelines you should consider when communicating online?
-Be kind and respectful
-Solve conflicts offline
-Think before you share (keep private things offline)
-Keep passwords private
What is the difference between healthy and unhealthy conflict?
The way it is solved.
Arguing = bad
Respectful agreements = good
If a conflict becomes to big to solve with the parties involved, what should you do to come to a solution?
Use a mediator or peer mediator
What are the strategies for handling peer presure?
-Build respectful relationships
-Use refusal skills
-Support others
-Ask for help