Chapter 3
In the context of the number and the intensity of external factors in the environment that affect
organizations, a(n) _____ is defined as an environment with few environmental factors.
Simple Environment
_____ is the abundance or shortage of critical organizational resources in an organization's external environment.
Resource Scarcity
Managers feel confident that they can understand, predict, and react to the external forces affecting their businesses when:
Resource Scarcity is Low
Name the 4 General Environment Components
Economic, Technological, Political/Legal, and Sociocultural
The economy is a part of the _____ that influences all organizations.
General Environment
Name the 5 Specific Environment components
Competition, Customers, Advocacy Groups, Industry Regulation, and Suppliers.
A tool that shows managers level of confidence about future business growth is...
business confidence indices
_____ involves identifying and addressing customer needs, trends, and issues before they occur.
Proactive monitoring of customers
_____ are defined as companies in the same industry that sell similar products or services to customers.
Competitors
_____ is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product.
Supplier dependence
_____ refers to a transaction in which one party in the relationship benefits at the expense of the other.
Opportunistic behavior
In the context of federal regulatory agencies and commissions, the _____ stops companies from engaging in unfair workforce practices.
National Labor Relations Board
_____ is the degree to which a supplier relies on a customer because of the importance of that customer to the supplier's sales and the difficulty of finding other customers for its products.
Buyer dependence
A group boycotting a specific product or store is an example of which kind of specific environment component?
Advocacy Groups
_____ is a tactic that typically involves framing issues as public issues; exposing questionable, exploitative, or unethical practices; and creating controversy that is likely to receive extensive news coverage.
Media Advocacy
In the context of the external environment of a firm, _____ involves searching the environment for important events or issues that might affect an organization.
environmental scanning
Organizational members use _____ to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions.
organizational stories
_____ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture that a company wants to create.
Behavioral addition
The _____ component of the specific environment of an organization consists of rules that govern the business practices and procedures of specific businesses and professions.
industry regulation
Environmental uncertainty in an organization is high when environmental change is:
high