Fundamentals of Communication
behavior that demonstrates good character
and is marked by pride in yourself
and your career.
What is Professionalism?
involves the exchange of verbal and non-verbal messages
What is "Communication?"
Use of Derogatory language
stereotyping
failure to listen actively
negative attitude
stress and fatigue
What are Barriers of communication?
the act of controlling or influencing another person’s behavior to gain a
personal benefit or advantage.
What is Manipulation?
unconscious beliefs we have about groups of people; it can shape our perceptions, attitudes, and behaviors without us realizing it.
What is Implicit Bias
is being respectful when interacting with others and treating them in a dignified
manner, regardless of their status, race, gender, appearance, or behavior.
What is Courtesy?
the ability to understand and care about the emotions of others.
What is Empathy?
helps you to recognize and manage your emotions while understanding the emotions of others.
What is EMOTIONAL INTELLIGENCE
the act of lying to, misleading, tricking, or fooling another person
What is Deception?
Practice self-de-escalation to help you stay
What is emotionally strong
what someone says with their words.
What is Verbal Communication?
any message or signal sent from one person to another without the explicit use of language.
What is non-verbal communication?
assigning and reassigning bunkmates
arguments over canteen items and personal property
work assignments
interpersonal conflicts
family disputes
What are reasons Conflicts can arise
attempting to create bonds with staff members—an inmate going above and beyond expected job duties in an attempt to get a favor or special consideration
circumventing or disobeying rules—testing the boundaries of the supervising officer
attempting to engage staff in casual non-job-related conversation
What are methods that inmates use to manipulate
and deceive
potentially susceptible to manipulation and deception which is why it is so important to continuously uphold your professional boundaries.
What is Every officer
requires giving full attention to what is being said and taking time to understand
the message without interrupting.
What is Active Listening?
an event or ongoing experience that is emotionally or physically damaging to a person and overwhelms the person’s ability to cope
What is Trauma?
the practice of talking to yourself as you anticipate, encounter, or evaluate an
event; it is often an internal process that can be used for self-reflection or self-improvement
What is a self-Talk?
the policies and rules that define the relationship between
inmates and officers, and they typically include both emotional and physical safeguards from
harm
What are Professional Boundaries?
being truthful being professional being cautious
What are Behaviors you should display to avoid inmate manipulation
takes place when people from different cultures communicate, and “intercultural” can refer to interethnic, interreligious, or interregional communication as well as communication between genders
What is Intercultural communication?
body language that projects confidence,
poise, and professionalism
What is Command Presence?
1. Separate the people involved. Make sure that each party is in a safe location and
that they cannot communicate with one another.
2. Gather information from all sides. Allow people to give their side of the story.
3. When appropriate, explain what you are doing and what the people involved
can do.
4. Provide options and available resources.
5. If possible, help mediate a compromise.
6. Tell the people involved why you are or are not taking action.
7. Act with dignity and preserve people’s sense of dignity.
What are actions to take to defuse a situation through conflict management
spreading rumors about staff or attempting to turn one staff member against another—discussing information about staff members with you; “I heard the sergeant talking about you yesterday, and he said that you were lazy.”
What are ways inmates can cause tension and distrust among staff
When emotions are heightened, people tend to make
What are less rational decisions