Keys of a Supplier Relationship
The ability of two entities to share sensitive information with each other because they feel comfortable with each other.
What is trust?
A process to identify best & most reliable suppliers.
What is Supplier Evaluation?
Should be understandable, easy to measure and focused on real value-added results.
What are performance metrics?
This is the most important factor in the supplier evaluation and certification criteria.
What is Quality?
This requires commitment, sharing information and constructive feedback. A ________-_______ relationship.
What is a "win-win" relationship?
Both parties stating their expectations and developing a set of standards and goals.
What are shared vision and objectives?
System used to Evaluate Suppliers.
What is the Weighted-Criteria Evaluation System?
Is made up of all costs associated with acquisition, use and maintenance of a goods or service.
What is total cost of ownership?
Best approach to Measure Performance Metrics.
What is Multi-Criteria approach?
This type of feedback/criticism should be given and received to maintain good relationships and avoid surprises.
What is constructive
It is important for the people in each organization to develop this because at the end of the day people communicate and make decisions for companies.
What are interpersonal relationships?
The way companies recognize and celebrate the achievements of their best suppliers.
What is Supplier Recognition Programs?
Refers to an organization’s process for evaluating the quality systems of key suppliers in an effort to eliminate incoming inspections.
What is supplier certification?
It is critical to have this for the flow information and processes between organizations. The ability to be seen.
What is Visibility?
Information sharing and working together to develop a new product or process are instances of this.
What is collaboration?
Receiving support from the highest ranking officers in the company.
What is Top Management support?
Streamlines processes and communication between buyer and supplier.
What is Supplier Relationship Management?
Developed by International Organization for Standardization (ISO).
What is the ISO 9000?
In an SRM system, this handles routine transactions.
What is Automation?
This capability spans multiple departments, processes, and software application.
What is Integration?
Ways a firm can measure the success of a partnership using facts and figures.
What are performance metrics?
Automates exchange of information.
What is SRM software?
A family of standards for environmental management.
What is the ISO 14000?
In performance metrics, you can't ______ what you can't ______.
What is improve and measure?
A computer manufacturing company that identified several key steps to ensure better change management.
What is Hewlett Packard?