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Types and Models of Decision Making
Steps in the Decision Making Process
Biases in Decision Making
Decision Making Styles
Decision Making in Learning Organizations
100
This decision making model assumes that Managers have access to all necessary information
What is the classical model
100
Steps in the Decision Making Process
What is "Identify the Problem and Decision Question, Identify the Decision Criteria, Generate Alternatives, Assess Alternatives, Choose an Alternative, Implement the Chosen Alternative, Evaluate and Learn from Feedback"
100
The type of errors that people make over and over again and that result in poor decision making.
What is systematic errors?
100
The way a Manager thinks and her tolerance for ambiguity.
What are key elements of a Managers decision making style?
100
The process by which employees can make decisions that raise organizational effectiveness.
What is organizational learning?
200
Cognitive limitations that impact a Managers ability to gather, interpret,process and act on information
What is bounded rationality?
200
This term identifies individuals or groups impacted by the actions and decisions of an organization.
What is 'stakeholders'?
200
The tendency to seek information that will prove rather than disprove our ideas.
What is confirmation bias?
200
Managers are rational in their way of thinking and have low tolerance for ambiguity.
What is a directive decision making style?
200
The ability of a decision maker to uncover original ideas that lead to feasible alternative courses of action.
What is creativity?
300
Managers explore a limited sample of possible alternatives.
What is satisficing?
300
The step in the decision making model where Managers may fail to properly generate and consider different alternatives and as a result make poor decisions.
What is Step 3, Assess Alternatives
300
A Manager provides feedback to an employee in a performance review based only on what she has observed in the last two weeks.
What is recency effect?
300
Managers who are flexible, adaptive and give thoughtful consideration to their decisions.
What is conceptual decision makers?
300
The impact of decision making bias on creativity and learning.
What is "missed opportunity"?
400
This decision making model suggests that Managers usually make satisfactory rather than optimum decisions.
What is the Administrative Model?
400
Practicality issues, Economic feasibility issues, Ethical issues, Legal issues
What are the four criteria used to evaluate the pros and cons of each alterative in step 4 of the decision making process?
400
A bias where Managers generalize based on only a small sample.
What is representativeness bias?
400
This dimension reflects the way the Manager processes information before making a decision.
What is "way of thinking"?
400
Decisions that Managers make that are transparent, engaging and economically beneficial without leaving a large carbon footprint.
What is sustainability?
500
Forces within the Task environment that influence Manager decision making.
What are suppliers, competitors, customers, distributors?
500
A tip for Managers when implementing step 7, Evaluate and Learn from Feedback.
What is treating successes and failures as stepping stones in your decision making process?
500
A Manager overestimates his ability to control activities and events.
What is Illusion of Control and Overconfidence Bias?
500
The decision making style that Managers use that makes people around them feel included and valued.
What is behavioural decision making style?
500
An environment where Managers do everything possible to maximize the ability of individuals and groups to think and behave creatively.
What is the learning organization?