Importance of leadership
The power that comes from the position one holds in an organization
What is position power?
A leader who gives direct, clear, detailed, and precise orders.
What is an autocratic leader?
Reacting immediately, objectively, and firmly to rule violations is called
What is the "hot stove principle"?
A person who earns the respect and cooperation of employees to effectively accomplish work.
Who is a leader?
The power is given to people because people identify with and want to be accepted by them
What is identity power?
A leader who encourages workers to share in decision-making.
What is a democratic leader?
Prescribed guides for actions and conduct
What are rules?
How well people work together to get along
What are human relations?
The power given to people because of their superior knowledge about the work.
What is expert power?
A leader who gives little or no direction.
What is an open leader?
Employer programs that provide confidential individual assistance including counseling and support services for employees are called
What are Employee Assistance Programs?
Getting people to believe in the company's goals and work well together to accomplish them
What is team building?
Ability to influence people and groups to achieve common goals
What is leadership?
A leader who adjusts his or her actions and decisions to the circumstances
What is a situational leader?
A manager who believes that employees are not very interested or motivated by their work will use ____________ management
What is close management?
An organization of workers formed to represent their common interest
What is a labor union?
When managers increase employees' salaries when they meet the goals established for them, this is called __________ power.
What is reward power?
A management view that allows employees a great deal of control over their own work because they believe the employees enjoy their work is called
What is limited management?
Regulations created to maintain an effective working environment.
What are work rules?
A contract between management and the union identifying rights and responsibilities of the business and its employees
What is a labor agreement?