Effective communication
Series of actions people use to exchange ideas, thoughts, feelings, and information.
Communication Process
Hiding or not clearly stating needs, wants, and feelings.
Passive
Failures in communication that lead to conflict.
Misunderstandings.
Process in which specially trained students work with other students to resolve conflicts.
Peer mediation
Social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected.
Peer Pressure
Constructive response to a message.
Feedback
Making demands of and insulting others
Aggressive
Disagreement of argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.
Conflict
Neutral third party who attempts to help people involved in a conflict reach an agreement.
Mediator
Social pressure among people of the same age or status that contributes to good health and can be beneficial.
Positive Peer pressure.
Use of words, spoken of written, to send a message.
Verbal Communication
Words that explain how the speaker feels without judging the receiver.
I-statements
Process of working together to resolve conflict and find acceptable solutions, involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution.
Negotiation.
Strategy for resolving difficult conflicts through a neutral third party.
Mediation
List 2 of the refusal skills.
Page 92.
Use of body language, tone and volume of voice, other wordless signals to send a message.
Nonverbal communication
Clearly stating needs, wants, and feelings.
Assertive
Agreement in which two sides come together and each side gives in a little.
Compromise
Refusal Skills
List 3 of the refusal skills.
Page. 92.
Act of concentrating on the person talking and acknowledging what one has heard.
Active listening
Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.
Passive-aggressive
Strategies for working through a disagreement of argument in positive, productive ways.
conflict-resolution skills
Motivation to do an activity or take on certain qualities can be internal or external.
Pressure
Social pressure among people of the same age of status that encourages unhealthy behaviors or is not respectful.
Negative peer pressure.