Coworker Etiquette
A practical step for effectively communicating in the workplace is to _______________.
Believe in yourself
In handling a client who is dissatisfied with a service, the ultimate goal is to ____________.
Make the client happy and willing to return for future services
The document also known as a client questionnaire, consultation card, or health history form is the client _______ form.
Intake
The act of successfully sharing information between two people (or groups of people) so that the information is understood is called ____________ communication.
Effective
The client ___________ is the communication with a client that determines the client's needs and how to achieve the desired results.
Consultation
As you interact and communicate with coworkers, you should be honest and ______________.
Sensitive
Effective human relations and communication skills build __________, accelerate professional growth, and promote a positive work environment.
Lasting client relationships
It is recommended that you allow how much time in your schedule to do the client consultation?
5-15 minutes
One important golden rule of communication for building a successful beauty industry career is to be aware of your ____________.
Body language
When you meet an older client for the first time, you should _____________.
Ask how the client wishes to be addressed
Good communication skills reduce potential workplace ________.
Conflict
If a client is revealing increasingly personal details, one recommended strategy is that you _________.
Change the subject
The first step of the 10-step consultation method is to _____________.
Review (the intake form)
Your reactions to situations beyond your control and your ability to _________________ in the face of challenges are critical to being successful in a people profession.
Communicate effectively
You may want to schedule clients who are _______ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time
Habitually
When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.
Objective
As a beauty professional, do not attempt to fulfill the role of _________, career guide, parental sounding board, or motivational coach for any of your clients
Counselor
When should the client consultation be performed?
Before starting the actual service
To earn a client's __________ and loyalty, be consistent by always having a positive attitude.
Trust
When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you _____________.
Believe in yourself
When communicating with your manager about an issue or problem, it is recommended that you _________ beforehand.
Think of possible solutions
If you are involved with a scheduling mix-up, always remember to be polite and never ______________.
Argue about who is correct
Repeat and review the consultation
The ability to understand people is ____________ to operating effectively in many industries.
The key
The sixth step of the 10-step consultation method is _____________.
Show and tell