Scheduling
What scenario could negatively impact the overall optimal schedule for the day?
Broken Equipment
What is considered a telehealth communication tool?
Patient portal
What pre-appointment screening is the responsibility of the CMAA and not the patient?
Insurance verification
What communication considerations might need additional arrangements when scheduling a new patient?
Has hearing loss
What type of appointment would require a referral from the primary care provider?
Diagnostic services
What is an advantage of manual appointment books when there is a power outage?
Ability to access the appointment book if there is a power outage
What should the patient have available during the telehealth appointment?
Blood pressure log for the past week
What is the CMAA expected to collect during the pre-appointment screening of a patient?
Immunization and vaccination history
What will most patients find most useful when accessing the patient portal?
Recent test results
What is important for a patient to be made aware of when choosing to schedule an appointment with an out-of-network provider?
Out-of-pocket expense
What documentation must be completed when rescheduling an appointment?
Answer: Reference notation
What does Medicare require as part of a telehealth consent form?
Verbal or written, completed annually
If the entrance to the facility is undergoing construction, what type of instructions should the CMAA give the patient during the pre-appointment confirmation?
Travel and parking
What method can be used to provide technical support?
Providing an 800 contact phone number