Communication
What does the E in SOLER stand for?
What is Maintain good eye contact?
What is a guideline for using probes?
What is explore and clarify client's point of view, intentions, proposals and decisions, help clients fill in missing pieces of the picture and invite clients to challenge themselves?
The 4 requirements for true dialogue in the helping process are taking turns, connecting, mutual influencing, and .....
What is Co-Creating Outcomes?
According to Egan, which of the following indicates how a helper might express empathy toward clients?
Respond accurately to clients feelings, emotions and moods.
Which of the following is not a useful way for helpers to respond to clients?
What is by interpreting what a client said to get at what s/he/they really means?
Nonverbal behaviors generally ______________.
provide a window into the honest, true feelings of a person
When clients tell their stories, it is important for therapists to _____________.
What is think of what's missing from the story?
Which of the following is not an important factor in nonverbal communication between helper and client as presented by Egan?
What is shaking hands at the beginning of each session?
According to Egan, which of the following is true about challenging clients?
What is effective helping always involves a mixture of challenge and support.
What type of empathy should typically be central to the helping process?
What is interpersonal empathy?
From the perspective of positive psychology, a helper should always listen to a client for _____________.
client strengths, opportunities, and resources
A client tells you the following: "I started my new job and right away, my boss starts giving me a hard time. I bet he is an unhappy and angry person. You know, when he hired me I had a sense he was unhappy. He told me that he was going on a business trip and that I would be unsupervised for the next two weeks." You notice that almost none of this communication has to do with the client. According to Egan, one useful way to think about this communication is ___________.
to wonder about what the client is leaving out of the story
According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.
What is perceptiveness, know-how and assertiveness?
Egan recommends that helper self-disclosure typically be used ____.
Selectively, carefully, and flexibly
When should empathy should be used?
What is throughout the helping process?
Verbal and sometimes nonverbal tactics for helping clients talk more freely and concretely about any issue at any point in the helping process are commonly referred to as ____________.
prompts and probes
Clients' stories tend to be a collection of their _______________. List all 3.
What is Experiences and behaviors, thoughts and emotions?
The basic formula Egan suggests beginners use to deliver empathic understanding is ____.
What is "You feel...because..."?
All the empathetic responses a helper might use to influence the client's work constructively may be referred to as __________.
What is nudges?
Which of the following are possible goals of summarizing? (List 3)
Prompting the client to explore a theme more thoroughly, "Warming up" the client, Bringing the discussion of a specific theme to a close
Probes can be used to ___________.
Because clients express feelings in different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client’s emotional state? (List all 3)
By using single words and/or different kinds of phrases to identify the feelings, focusing on the emotions implied in the client's statements about behaviors and focusing on the emotions implied in the experiences the client is discussing?
Confrontation with clients should be used _______________.
What is sparingly and carefully with empathy and respect?