Chapter 4
What is: the way we use our bodies to send messages; the silent language
The most effective tone to use in interpersonal communication
What is: Assertive
Define an Open Ended Question
Answer may vary
Answers will vary
When it comes to body language, this is a poor test of someone's sincerity
What are: Facial expressions
What is: Social communication is communication in your personal and your community life, while professional communication is communication on the job or related to your career.
The two types of questions to avoid in an interview
What are: yes-no questions and leading questions
The language used when offering criticism
Name 2 behaviors that persist when an individual is lying.
What are: Decreased hand activity, Increased face touching, Stiff and rigid posture, and Increased body shifting
Name the three conversation killers.
What are: Talking too much, talking too little, and interrupting
The three communication skills that you should take advantage of in your interview
What are: Be alert/energetic, pay attention & get there on time.
"The tougher questions" you should anticipate in an interview
Answers may vary
Name the 4 types of interpersonal spacing
What are: Intimate, Personal, Social, and Public
Define people skills
What is: Exhibiting the ability to work well with others
Define the "5 Ws and an H"
What are: Who, what, where, when, why, and how
What is: Being able to have your resume/notes in front of you
The significance of the word "Oh"
What is: "Oh" can have many different meanings
"The Four ABCs"
What are: Always be Clear, Always be Complete, Always be Concise, Always be Considerate
The three forms of bringing positive points to your interviews
What are: Puffballs, pauses, and bridges
Name three (3) of the six (6) steps to receiving criticism
What are: Maintain your composure, Allow others to finish what they have to say, Don't interrupt, Be a good listener, ask questions (courteously), thank the person for their thoughts or observations