What type of clients do not like Gum Chewing, Slang or use of yeah instead of yes??
What is Older Clients
100
The needs assessment is also known as what?
The Client Consultation!
100
What is central to success in cosmetology?
What is Good Costomer Service!!
100
How would you deal with a guest who arrived 20 minutes late to their appointment?
Work them in if you can, If you cannot offer to have them go with a different stylist or get them in as soon as you can! (OK this is my opinion what's yours?)
100
A client who is a classic client like what type of clothes, colors and patterns??
Simple, sophisticated clothing, monochromatic colors, and no bright patters!
200
What are some ways you should communicate with your manager and co workers?
Should: Being open and honest, Have a good attitude be direct and straight with your facts!
Should Not: Complain about the way things are being ran without a solution. Complain about co workers, have a bad attitude!
200
What should you use when discussing hair color with a guest?
What is photos, swatch book, look book etc.
200
People who come to a salon or spa to recieve services are called what?
Client or guest
Guest is commonly used by spas becuase of the amount of time they spend there.
200
Your guest is un happy with their color service. how do you deal with it?
We will all deal with it in different ways, just make sure your guest leaves happy for their needs. Maybe you reschedule them, maybe you re do it then. maybe it is just sending them home with some purple shampoo! :)
200
Listening to a client and then repeating it in your own words is called what?
Refelctive LISTENING!
300
Sharing inromation between two people or in groups of people is known as what?
Effective Communication!
300
What is the first thing every new client should fill out?
an Intake form also known as Consultation card!
300
True or False
An important part of human relations is to...talk more, listen less?
False, People want to be heard. Listen more and talk less!
300
Your guest is not impressed with the product you reccommended the last time they visited, how do you deal with this situtation??
Again depends on the client and the situation...I personally would offer them a different product they may like better. Keeping them as a client will make me more money then it would to give them a 10 Dollar bottle of product. (I would switch them out and use her old product for guest in the Salon!)
300
Your client continues to talk about something that makes another guest feel uncomfortable what do you do?
Everyone will deal with this differently. Some would try to talk about something else. Some would step away hoping they would talk about a different subject when they returned
400
Communicating with a client that will help you understand what they are looking for is called a what?
Client consultation
400
What should you use to show your clients your work?
Portfolio!
400
When talking about different options for a hair style with a client what should be taken into account?
Career, Life style, hair type, face shape, body type, Etc.
400
When handling a challenge with a client how do you deal with the situation?
Never argue, Be polite.. Help them resolve the situation!
400
What do you bring to theory EVERY DAY!!!
Your theory books and your smiling faces.
500
What is the Show and tell step of the consultation and how is this considered communication?
Encouraging a guest to flip through photo collections and point out looks she/ he likes.
Because you are communicating while using pictures to know exactly what your guest wants!
500
How long should a consultation last with a new client?
15 minutes
500
When you are helping a client to select a hair style that is reflective of their body shape and entire lifestyle you are subscribing to the what?
Total Look Concept
500
When taking an issue or challenege to your salon manager be sure to have a ___________?
Solution! or idea to help with the challenege!
500
Where is Tajia going in DECEMBER!???
TO WATCH BYU FOOTBALL PLAY IN HAWAII FOR HER HONEYMOON haha :)