COMMUNICATION SKILLS
HAVING A STRONG SENSE OF SELF-WORTH
WHAT IS BELEIVEING IN YOURSELF?
1ST STEP IN A CONSULTATION
WHAT IS REVIEW THE INTAKE FORM?
NEVER ARGUE, ASK FOR SPECIFICS
WHAT IS DISCUSSING A SCHEDULE MIX-UP & RESOLVING UNHAPPY CLIENT PROBLEMS?
PRIMARY CONSERN OF COSMETOLOGIST
WHAT IS YOUR CLIENTS IMAGE?
SERVICE RECORD CARD
WHAT IS A DOCUMENT TO RECORD ALLERGIES, SENSITIVITIES, RECORD SERVICES, RESULTS, FORMULATIONS, ETC?
YOUR BEST ASSET, WEAR ONE EVERY DAY
WHAT IS A SMILE?
COMMUNICATION WITH CLIENT, DETERMINES CLIENTS NEEDS, & RESULTS, IMPORTANT
WHAT IS THE CLIENT CONSULTATION?
KEY POINTS TO REMEMBER WHEN COMMUNICATING WITH COWORKERS
WHAT IS TREAT WITH RESPECT, REMAIN OBJECTIVE, HONEST, SENSITIVE, REMAIN NEUTRAL, AVOID GOSSIP, SEEK HELP FOR SOMEONE YOU RESPECT, DONT TAKE THINGS PERSONALLY, KEEP PRIVATE LIFE PRIVATE?
PROPER WAY TO LOOK AT AN EVALUATION
WHAT IS WITH A POSITIVE APPROACH?
PROMOTES POSITIVE WORK ENVIRONMENT, PROFESSIONAL GROWTH, LASTING CLIENT RELATIONSHIPS
WHAT IS EFFECTIVE HUMAN RELATIONS & COMMUNICATION SKILLS?
CUSTOMER SERVICE IS THE CORNERSTONE OF SUCCESS
WHAT IS ESPECIALLY IMPORTANT IN COSMETOLOGY?
STEP 9 IN THE CLIENT CONSULTATION
WHAT IS DISCUSS UPKEEP & MAINTENANCE?
CAN EFFECT THE SALONS FLOW
WHAT IS TARTY CLIENTS?
DONE DURING THE HAIR ANALISIS
WHAT IS LOOKING FOR THICKNESS, TEXTURE, AT HOME PRODUCTS USED?
PROBLEM SOLVER, GET FACTS STRAIGHT, BE OPEN/HONEST, DO NOT GOSSIP, OPEN TO CONSTRUCTIVE CRITICISM
WHAT IS COMMUNICATING WITH MANAGERS?
QUESTIONNAIRE, CONSULTATION CARD, OR HEALTH HISTORY FORM
WHAT IS A CLIENT INTAKE FORM?
TRUE OR FALSE....A CLIENT CONSULTATION SHOULD NOT BE PERFORMED FOR EACH CLIENT/VISIT.
WHAT IS FALSE?
PERFECT TIME TO DISCUSS PAY, CLIENT BOOKINGS, FUTURE ADVANCEMENT WITH MANAGER
WHAT IS DURING YOUR EVALUATION MEETING?
INVESTED IN THE INSTEREST OF STYLIST
WHO IS THE MANAGER?
PORTFOLIO OF YOUR WORK
WHAT IS HAVE ON HAND FOR CLIENT CONSULTATION?
COMMUNICATING EFFECTIVELY IS...
WHAT IS THE BASIS OF ALL LONG-LASTING RELATIONSHIPS WITH CLIENTS AND COWORKERS?
AMOUNT OF TIME SET ASSIDE FOR NEW CLIENT CONSULTATION
WHAT IS 5-10 MINUTES?
TRUE OR FALSE...RELATIONSHIPS WITH CLIENTS SHOULD ONLY BE KEPT PERSONAL
WHAT IS FALSE?
ART OF SUCCESSFULLY SHARING INFORMATION BETWEEN TWO PEOPLE
WHAT IS EFFECTIVE COMMUNICATION?
LIFESTYLE, HAIR TYPE, FACE SHAPE
WHAT IS TAKEN INTO CONSIDERATION WHEN MAKING RECOMMENDATIONS FOR CLIENTS?