Group Communcation
The exchange of information among group members to achieve a goal.
What is group communication?
Communication that is clear, timely, and appropriate for the audience.
What is effective communication?
A network where information flows sequentially from one member to another.
What is a chain network?
Communication flowing from managers to employees.
What is vertical communication?
“Everyone in the group communicates freely with each other, no central leader.” Which network?
Answer: What is all-channel network?
One of the main functions of group communication that helps coordinate tasks and solve problems.
What is coordination or problem-solving?
A skill involving careful listening and responding to show understanding.
What is active listening?
A network with one central leader controlling all communication.
What is a wheel network?
Peer-to-peer communication at the same organizational level.
What is horizontal communication?
“Team members pass information down a line, one after the other.” Which network?
What is chain network?
The type of communication that helps build relationships and trust among group members.
What is interpersonal or relational communication?
The process of confirming that a message has been received and understood.
What is feedback?
A network where all members communicate directly with all other members.
What is an all-channel network?
Communication across different levels but not along direct lines of authority.
What is diagonal communication?
“Two members at the same level discuss a project without going through a manager.” Type of communication?
What is horizontal communication?
A factor that can block effective communication in groups.
What is noise, misunderstanding, or lack of clarity?
This principle emphasizes reflecting back a speaker’s ideas or feelings to ensure understanding.
What is paraphrasing or reflective listening?
Members communicate sequentially in a loop, passing messages around the group.
What is a circle network?
According to the textbook, one challenge with vertical communication in large groups.
What is distortion of messages or delayed information?
“A group member gives instructions, but others do not clarify or respond.” What is this an example of?
What is ineffective communication?
Name two functions of group communication highlighted in the textbook.
What are coordination, problem-solving, relationship-building, and social influence?
According to the textbook, one common barrier to effective communication in groups.
What is noise, distraction, bias, or lack of clarity?
The textbook states that this network is best for groups requiring high member participation and creativity.
What is the all-channel network?
“A manager delegates tasks to a team leader, who passes instructions to subordinates sequentially.” Identify the network and hierarchy pattern.
What is chain network and vertical communication?
“A message gets distorted as it passes sequentially through the group.” Principle demonstrated?
What is chain network information distortion?