Writing Process
What are the three stages of the writing process?
Planning, Drafting, Revising.
What part of the letter gives you details on its contents?
The subject line.
How do you sign a memo?
Initial next to your name in the "from" line.
How do you sign emails?
Signature Block
Text Messaging/Instant Messaging is considered what type of communication?
Short and informal.
What are the steps of drafting the message?
Avoid perfection, keep going, and use strategies that keep you working productively.
How do you begin the message of a letter?
With a salutation.
Usually, all text is aligned at which margin?
Left- Block Format
Emails are _______ forms of communication as they can be forwarded and create a digital footprint.
Non-confidential
Messages on social media should begin with the ____________ and then __________.
Main point, Details in order of importance.
What are the levels of editing in the revising stage?
Substantive editing (content, structure, format), Stylistic editing (sentences and words), Proofreading.
Who is the typical audience for a letter?
People outside your organization.
What spacing does a memo use in the body?
Single
What audiences can emails be used for?
Internal and External Audiences
What are the things you should consider most when writing a social media post?
Audience, Purpose, Context
Planning the message includes...
Purpose, Audience, Information, Benefits, Objections, Context, Analyze Information, Choose the form of the message.
Letters are typically folded in what way?
Tri-fold with opening toward the top of the envelope.
Memos tend to be written in a ____ tone.
Formal.
A proper email heading will include these five elements.
Date, To, From, Subject, and Salutation.
People tend to read online posts in a ___ pattern.
F
Name three computer tools used in business communication.
Planning Projects, Revising and Editing, Presenting Information, Gathering Information, Organizing information and ideas, Drafting messages, Securing and sharing.
What is the general layout for a letter?
Organization letterhead, Date, Return Address, and Subject line at the top. Complimentary close and Signature Block at the bottom. Full block format.
The heading contains what four elements?
To, From, Date, Subject.
What is one common feature of phishing emails?
Suspicious email address or sender/reply emails not matching, generic greeting/sign off not personalized to recipient, spelling or grammar errors, unsolicited attachments or requests to download, anything too good to be true (winning something, offers, etc.)
Name four ways a business professional uses social media for company purposes?
Informing clients, marketing events, selling products/services, and scoping out potential employees.