Emotions
What is emotional contagion?
A phenomenon in which emotions that few people in a workgroup experience are spread to others.
What is job satisfaction?
The extent to which you are content with your job.
What is eustress?
Moderate levels of stressors that have constructive and positive effects on effort and performance.
Where does your personality come from?
Nature (genetics) and nurture (your environment – family, friends, culture).
What is the name of this course?
Organizational Behavior.
What is emotional dissonance?
When felt and displayed emotions do not match.
What are counterproductive work behaviors (CWBs)?
Behaviors that go against the best interest of the organization.
What is distress?
High levels of stressors that have destructive and negative effects on effort and performance.
Why is personality important to study?
It helps us understand why we act and behave the way we do.
What is our Professor's name?
Kristin Sotak.
What is deep acting?
Trying to modify our true/felt feelings based on display rules.
What is organizational commitment?
The degree to which an employee is loyal to an organization.
What are 3 ways to manage stress?
Coping, problem-focused coping, emotion-focused coping.
What are the personality factors in the Big Five Model?
Openness, conscientiousness, extraversion, agreeableness, emotional stability
What is the TA's name?
Kaitlyn Lemmey.
What is surface acting?
Hiding your true/felt feelings.
What is job dissatisfaction?
A negative evaluation of one’s job.
What is problem-focused coping?
Aims at reducing or eliminating stressors by attempting to understand the problem and seeking practical ways in which to resolve it.
What is internal locus of control?
Takes responsibility for their actions.
Do you enjoy this class?
Yes!
What is emotional intelligence?
The ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships.
What are 2 causes of job satisfaction?
Job conditions, personality, pay
What is emotion-focused coping?
An effort to try to change a person’s emotional reaction to a stressor by using positive language and distracting techniques.
What is external locus of control?
Blame outside forces for their circumstances.
What are the names of Kristin's dogs?
Dakota and Scout