True or False
Supervision satisfaction refers to an employee's feelings about their boss, including whether their boss is competent, polite, and a good communicator.
True
______ emotions include anger, anxiety, fear, guilt, shame, sadness, envy, and disgust.
Negative
Is a pleasurable emotional state resulting from the appraisal of one's job or job experiences.
Job Satisfaction
John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI).
Since his hiring, John has been observing that all of his employees are not necessarily happy and
satisfied. Jessica, one of John's senior employees has been concerned about John's competence
and his communication. John wants to ensure that employees do not leave JJI over the pay
dissatisfaction and believes that he needs to fix the two critical components that most employees
base their desired pay decisions on. In John's opinion, pay is the single most important driver of
job satisfaction. Given that you have been reading this chapter on job satisfaction may be you
can help clarify some issues for John at JJI.
Under which of these does Jessica's concerns fall under?
A. Pay Satisfaction
B. Promotion Satisfaction
C. Supervision Satisfaction
D. Coworker Satisfaction
E.Satisfaction with the work itself
C. Supervision Satisfaction
Job satisfaction does not influence job performance.
False
It is moderately correlated with task performance. Satisfied employees do a better job of fulfilling the duties described in their job descriptions.
The strongest driver of overall job satisfaction is pay satisfaction.
False (it is satisfaction with the work itself)
The five job characteristics are Variety, Identity, Significance, Autonomy, ________
Feedback
Argues that job satisfaction depends on whether you perceive that your job supplies the things that you value
Value-percept theory
Sally is getting established in her career starting a family. Which of the following work value categories would be her most important concern?
A. Altruism
B. Pay
C. Status
D. Achievement
E. Environment
B. Pay
Name the FIVE factors of the Value-Percept Theory
1. Pay Satisfaction
2. Promotion Satisfaction
3. Supervision Satisfaction
4. Coworker Satisfaction
5. Satisfaction with work itself
The formula for dissatisfaction is : (Vhave-Vwant) x (Vimportance)
False (Dissatisfaction = (Vwant-Vhave) x (Vimportance)
According to the _____ _____ _____, workplace events can generate affective reaction
Affective Events Theory
The degree to which the job provides freedom, independence, and discretion to the individual performing the work
Autonomy
Sarah is a project lead at a tech firm who manages a website redesign from start to finish (Task Identity), knowing it will help thousands of small business owners succeed (Task Significance). She has the freedom to choose her own coding frameworks and schedule (Autonomy), and she receives automated weekly performance reports showing site speed and user engagement (Feedback).
According to the Job Characteristics Model, which set of psychological states is Sarah likely experiencing?
A) High skill variety, high autonomy, and high feedback
B) Low absenteeism, high internal motivation, and high job satisfaction
C) Experienced meaningfulness, experienced responsibility for outcomes, and knowledge of results
D) High growth-need strength, task identity, and task significance
C) Experienced meaningfulness, experienced responsibility for outcomes, and knowledge of results
What is the corresponding color to the correlation between Overall Job Satisfaction and Coworker
Green
Moods are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything while emotions are states of feeling that are often intense, last for only a few minutes, and are clearly directed at by someone or some circumstance.
True
Job satisfaction is correlated moderately with _______ ______.
Citizenship Behavior
Captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are.
Growth Need Strength
Jeff Thomas is the CEO of a small company. A day in his life could have the following: Meetings with heads of the company; Interviewing new people; Giving interviews to a business magazine; Attending presentations and seminars in different countries; But the next day his scheduler might not have these at all. According to the job characteristics theory, this could be classified under
A. Significance
B. Autinomy
C. Meaningfulness of work
D. Variety
E. Identity
D. Variety
What category do these values fall under...?
Utilization of ability
Freedom and independence
Intellectual stimulation
Creative expression
Sense of achievement
Work Itself
Job satisfaction has a low positive effect on job performance and a strong positive effect on organizational commitment.
Flase ( job satisfaction has a moderate positive effect on job performance)
Dissatisfaction= (V___ - V____) x (V_____)
want , have, importance
Shows that one person can “catch” or “be infected by” the emotions of another person.
Emotional Contagion
Satisfaction of work Itself Equation is?
(Workwant- Workhave) x WorkImportance